What should StaffCoach™ follow-up be as a result of
this scenario?
____________________________________________________________________________________________________The Wrong Way
Coach:
Well, let’s take a break and pick back up in about
10 minutes, okay?
(As all leave but Jenny)I think we’re getting some good
ideas for this new project, don’t you?
Jenny:
Yes. No thanks to Nancy.
Coach:
Well, everybody has bad days once in a while.
Jenny:
Bad? Nothing she’s said has been new. They’re the
same ideas we heard and rejected last time we had a
brainstorm session.
Coach:
Yeah. We’ve got to be patient with her. Besides, we’re
making good progress in spite of her. Let’s just let her talk
once in a while and hope we keep getting good ideas from
the rest of us.Exercise Analysis................................................................................................
What did the StaffCoach™ do wrong?
____________________________________________________________________________________________________Coaching, Mentoring and Managing8