8
What would you have done differently? Why?
What should StaffCoach™ follow-up be as a result of
this scenario?
- Being Fair and Equitable
The Right Way
Jean:
Claire, Rita just told me someone would probably have to
visit the Dallas client next weekend. Is that true?
Claire:
Yes. I just heard about it an hour ago myself.
Jean:
Well, I know it’s my turn to go, but my sister and her
family are going to be in town that weekend. Can you
please get someone else to do it?
Claire:
I can ask if someone would like to trade with you and ...
Jean:
No one will! Everybody hates that client.
Claire:
That sounds like one huge generalization.
Jean:
Why don’t you send the new girl? She hasn’t been
assigned a spot on the travel roster yet. She’d probably
consider it an honor.So What and Who Cares!