Coaching, Mentoring and Managing: A Coach Guidebook

(Steven Felgate) #1

8


Jean:
Well, I know it’s my turn to go, but my sister and her
family are going to be in town that weekend. Can you
please get someone else to do it?
Claire:
I can ask if someone would like to trade with you and ...
Jean:
No one will! Everybody hates that client. Why don’t you
send the new girl? She hasn’t been assigned a spot on the
travel roster yet.
Claire:
I don’t know. That could be a little like throwing a sheep to
the wolves.
Jean:
Or it could be the best thing that’s ever happened. She’s a
Mexican-American and the client is, too. It might end up
being the perfect match.
Claire:
Umm. Well, okay. But this is just between you and me—
and if we lose a promising new girl because of this, it will
be your job to find a new one.

Exercise Analysis................................................................................................


What did Claire do wrong?
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What would you have done differently? Why?
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So What and Who Cares!
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