Claire:
No, I don’t think that would be good. I want her to travel
with someone else a few times until she learns the ropes.
But I’ll tell you what I will do.
Jean:
What?
Claire:
If nobody will trade with you, I think I could probably go
to Dallas that weekend.
Exercise Analysis................................................................................................
What did Claire do right?
__________________________________________________
__________________________________________________
What would you have done differently? Why?
__________________________________________________
__________________________________________________
What should StaffCoach™ follow-up be as a result of
this scenario?
__________________________________________________
__________________________________________________
The Wrong Way
Jean:
Claire, Rita just told me someone would probably have to
visit the Dallas client next weekend. Is that true?
Claire:
Yes. I just heard about it an hour ago myself.
Coaching, Mentoring and Managing
8