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As the project deadlines approach, Chris’s project leaders
recommend hiring two temporary graphics people for one day.
Chris agrees. When the three projects are finally completed and
approved, one project is completed two days early, one is right on
time, and one is a half-day late. None of the other projects in the
agency’s system during that time fell behind.
Each team member receives a questionnaire asking what he
felt went right about each project, what went wrong and how the
problems could be avoided next time. Results of the
questionnaires are studied and compiled into a full report available
to all participants.
Chris invites client representatives to the department picnic for
team members and their families. They speak to the group,
expressing gratitude and pleasure with project results. Plaques are
awarded to each department member for “Most Paranoid” ...
“Most Oblivious to Pain” ... “Most Motivated by Food,” etc. And
as Chris wraps things up with a few closing remarks, his project
leaders dump a cooler of ice water on his head.
Case Study Analysis ............................................................................................
- Listed below are the 10 values of a successful
StaffCoach™. Beside each, note how Chris Early
exhibited or lacked the value listed.
Clarity:Supportiveness:Confidence building:Mutuality:Getting Results Is All About YouC A S E S T U D Y