HAPTER 2
CThe Five-Step StaffCoaching™
Model
Coaching Is a Performance Process .....................................................................
How do the great managers — the Tommy Lasordas, the
Barbara Jordans — inspire and develop their people? One
word: process. They don’t coach or counsel, mentor or teach
and say, “Okay, now that’s done.” They see coaching as a
performance process, with lots of steps and actions, that goes
on continually. Their leadership values and insights impact
everything they do, influence how they spend their time, and
where and with whom they devote their energy.
The StaffCoach™ Model shapes the process for you, by
guiding your decisions on who, when and how to coach your
team and manage your tasks more meaningfully. It uses
accomplishments as a source of motivation for people.
Thomas Edison’s response, when asked how great it must be
to be inspired and then invent something, illustrates this. He
replied, “No, I invent something and then I get inspired.”
StaffCoaching™ gets the results that inspire your people.
The results you want come from constant movement, not
accepting and not staying with the average.
To begin this process, understand a basic but universal
truth: No matter where you are, no matter how many people
you put together on a team, you will always experience the
same phenomenon. Some team members will perform above
expectations ... some will perform at an average or standard
level ... and some will perform at substandard levels.
2
Give people permission and confidence
to do their job.