Coaching, Mentoring and Managing: A Coach Guidebook

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2. What did she do right?


3. Briefly describe how Barb could have avoided the pitfalls
   you listed under No. 1.


4. If you were one of Barb’s people, how would you feel
   about working for her?


5. What one thing could Barb Smith do to immediately
   remedy the major problem(s) you see in her organization?

Case Analysis .......................................................................................................

Several things that could have been avoided seem to jump out
in this case.

First, Barb did not have access to backup staff or specialists
who could meet her production demand. Although it seemed like a
good idea to cross-train her people in kennel construction, the
obvious dissatisfaction of some employees is noted. Barb could
have avoided much of this difficulty by identifying free-lance
welders or outside resources to contact when welding demands

The Five-Step StaffCoaching™ Model

C A S E S T U D Y