Coaching, Mentoring and Managing: A Coach Guidebook

and more effectively. Notice also that Pat has not overpromised

and is thinking about the ramifications of her actions. Good ideas

often come with a price tag that must be measured before a

manager jumps in.

Effective Feedback

Coaching effectively requires you to develop strong feedback

skills. Learn how to let people know when they’ve done a good

job or when they need to correct their course. Praise and critiques

are kinds of feedback. Make it a daily habit to encourage your

people ... to assure them that they are the focus of your

professional life ... with regular feedback. Like listening skills,

feedback demands practice until it becomes second nature.

The following chart lists some opportunities for feedback and

some suggested methods for doing it. As you read, build on this

list and add other methods for acknowledging performance.

Coaching, Mentoring and Managing

2

Make it a daily

habit to encourage

your people.