Coaching, Mentoring and Managing: A Coach Guidebook

2

The Five-Step StaffCoaching™ Model

Opportunities for Feedback Feedback Method

Successful project completion Team meeting to praise the group and
acknowledge special individual effort

Congratulatory note to all involved

Individual accomplishment One-on-one meeting
commending performance
Letter to upper management acknowledging
the individual’s performance (with copy
to employee)

Project in progress Meet to review and report on progress.

• Analyze problems so far.


• Anticipate upcoming challenges.


• Praise achievement (individual
  and group).

Rumor concerning organizational Meeting, e-mail or memo acknowledging
or project change the rumor, either confirming or refuting the
rumor, point by point.

Project failure Team or individual meeting

1. Analyze what went wrong.


2. Discuss what was learned.


3. Decide what to do differently
   next time.


4. Reaffirm coach’s faith in team and
   individual ability.


5. Spotlight individual accomplishments
   (if any).