2

Chapter Quiz ........................................................................................................

1. What is the first step in the Five-Step
   StaffCoaching™ Model?


2. What are four ways to determine an employee’s
   performance level?


3. Why is knowing your StaffCoaching™ style important?


4. Name the ABCs of ensuring employee understanding.


5. List the six pitfalls to StaffCoaching™ success.

The Five-Step StaffCoaching™ Model

?