chapter 2
Manager
OBJECTIVES
After reading this chapter, the student should be able to:
■Define the term management.
■Distinguish scientific management and human relations–based
management.
■Explain servant leadership.
■Discuss the qualities and behaviors that contribute to effective
management.
OUTLINE
Management
Are You Ready to Be a Manager?
What Is Management?
Management Theories
Scientific Management
Human Relations–Based Management
Servant Leadership
Qualities of an Effective Manager
Behaviors of an Effective Manager
Interpersonal Activities
Decisional Activities
Informational Activities
Conclusion13