Mastering The Art Of Success

Mastering the Art of Success

executives and employees to clarify their goals, stay focused and on

ta sk.

In coaching, I ask the questions and then I ask the next best

question. These questions c enter on the manager’s or leader’s desired

goals for the organization or for an employee. We work together to

develop SMART (Specific, Measurable, Achievable, Realistic, and

Timed) plans that will help them lead change. A t each coaching session,

my customers know we are looking for results and a breakthrough. I

help them stay focused on results and a chievement. Coaching c an help

th ose wanting to build a world-class organization and to help c larify

goals and to focus on what’s most important.

In building a world-class organization, coaching must take place

throughout the workforce by managers. Managerial coaching can help

release everyone’s potential and I encourage leaders and managers to

coach their teams. The coach in the workplace can help create a world-

cl ass team. The m anager and supervisor as coach can help bring out the

best in p eople and can help create world-class teams. The coach is able

to unleash the greatness in people’s performance.

For example, in call centers, supervisors must spend more time

coaching front-line managers. Move their administrative duties to

anoth er position and allow supervisors to use their talents, i nnovation,

and experience in coaching front-line employees. The front-line

employees are the ones touching the customer daily. They represent

the face of the company and they need to have the skill s, coaching,

feedback, and nurturing needed to empower them to represent the

company.

Coaching is an art that must be mastered by those building high

performance teams.

WRIGHT
How can you help leaders in organizations succeed?

JOHNSON^
I help leaders in o rganizations succeed by helping them clarify, focus
on, and achieve their goals. There is a great feeling of accomplishment