R4 MATURITY “help from the older generation”
R8 INTELLIGENCEEMOTION “I reason. But it was the feeling reason that paid off”did it for an intellectual reason, not for a feeling
R8 CONNECT “the point of the story and emotional intelligence is people need a way to feel connected”
A4 CONNECT “I kind of became in tune with them because I
became one of them”
A5 DECISION “if you’re using people’s information to make good
decisions, it makes it easier for them to support it or
even feel good about it”
A3 EMPATHY “I think they felt that at least somebody cared,
somebody as trylooking for help”ing to do something, and they were
A5 EIOTHERS “(peer respect) is the currency that everybody
recognizes”
A5 EIRELATE “the people piece is the most important”
A2 EMPATHY “what I have found helpful is the concept of walking
another mile in someone’s shoes ... understand that
(the person) is going through”
A5 EIOTHERS
LEARNING
“the idea may originate with one person, but it’s
developed by and worked through more people. If
you’re lucky, you learn that along the way”
A8 EIOTHERS “the relationship is really important because it helps
to get through the initial conversation”
R8 CONNECT “I had to really change my communications methods”
R8 PERSONALITY
EMPATHY
“personally ... I hated this, I despised this ... but we
did it anyway because I thought others needed it”
A2 EIOTHERS “take care of their (the staff’s) needs, which is kind of
where my emotional intelligence is right now”
A7 MENTORING “here’s a guy you can ask every question you can’t
ask your boss”
A7 MENTORING “I just learned ... (the mentor) was an enormous force
multiplier for the organization”
A3 EIVALUE “people can feel like they’re going to be judged on an
equal playing field”
A5 CONNECT “you have to get to know the people ... you have to engage”
A8 EIOTHERS “what’s importantconversations managed around the room” to them is how were the
R8 FAMILYINF
STORYTELLING
“everybody has family stories and people relate to
them”
Participant R1
EXPERIENCE
“learning how to deal with different emotions and
different people never ends”
R8 LEADERSHIP
EIRELATE
“you will affect people whether you try to or not”