3.Recruiting (finding the right people to work with
you to achieve the goals)4.Delegating (making sure that people know exactly
what they are supposed to do, and at what time,
and to what level of quality)5.Supervising (making sure that each job is done on
schedule to the required level of quality)6.Measuring (setting standards and benchmarks,
plus time lines, for the accomplishment of impor-
tant tasks)7.Reporting (making sure that each person above
you, next to you, and below you knows exactly
what it is that you are doing and achieving)More than 90 percent of all of your problems in manage-
ment, or in life, are from “dropping the ball” in one of these
key result areas. It is like leaving out an important ingredient
in a kitchen recipe. For some reason, the dish simply does
not taste as good as it could.
Clarity Is Essential
Everyone at every level of the organization should know
what his or her key results are. Be sure that all employees
who report to you are clear about the most valuable contri-
bution that they can make to the organization. One of the
greatest kindnesses that you can give to your employees is to
DETERMINE YOUR KEY RESULT AREAS 57