Brown, C. 415 , 431
Brown, D. V. 602
Brown, I. C. 510
Brown, J. 418
Brown, M. P. 354 , 355 , 357 , 358 , 359 , 399
Brown, P. 158 , 159 , 160
Brown, T. C. 375
Brown, V. D. 29
Brynjolfsson, E. 433
Bryson, A. 231 , 232 , 239 , 240
Buckley, P. J. 493
Budhwar, P. 523
Burawoy, M. 152
bureaucracy 109 , 116
Burke, M. J. 436
Burns, T. 24
Burr, R. 193
Burrell, G. 111 , 112
Burton, J. 474
Bush, George W. 483
business performance,seeWrm performance
Butler, Harold 24
Butler, J. 71 , 90 , 94 , 100 , 281
Cable, D. M. 274 , 282 , 283 , 289 , 293 , 295 , 349 , 357
Cain, G. G. 555
call centers:
and control methods 432
and customer dissatisfaction 434
and customer segmentation strategies 443
and impact of HR practices 443
and mechanistic work systems 195
and motivational work systems196 7, 199
Callaghan, G. 154 , 160
Camerer, C. F. 74
Cameron, J. 347
Campbell, D. T. 556 , 559 , 561 , 570
Campbell, J. 24 ,302 3, 305 , 312 , 366 , 375
Campion, M. A. 190 , 193 , 195 , 199 , 200 , 202 , 310
Cannella, A. A. Jr 101
capital markets, and dominance of 161
capitalism:
and Marxist analysis of117 19
and nature of contemporary 422
Cappelli, P. 29 , 38 , 95 , 158 , 237 , 241 , 258 , 273 , 293 ,
294 , 295 , 356 , 408 , 409 , 464 , 535 n 1 ,
565 n 13 , 606
Carayon, P. 432
Cardy, R. L. 366
Carlson, K. D. 275
Carpenter, M. A. 303 , 398
Carroll, G. R. 59
Carter, P. 111
Cascio, W. E. 293 , 306
Casson, M. C. 493
Castells, M. 420
Chadwick, C. 606
Champy, J. 433
Chan, D. 302 , 311
change, and institutional theory175 7
and deinstitutionalization176 7
Chapman, J. 547
Chase, R. B. 431 , 433
Chauvin, K. 356
Chee, Y. 92
Chen, G. 376
Chen, J. J. 312
Cheng, J. L. C. 525
Chiang, F. 512
Child, J. 115 , 171 , 601
China:
and impact of foreign direct investment 523
and oVshoring 217
citizenship behaviors, and selection procedures/
practices305 6
Civil Rights Act (USA, 1964 ) 253
Clark, K. D. 223
class, and manager worker relations 110
Clegg, C. W. 188
Clegg, H. A. 171
Clegg, S. R. 110
Clinton, Bill 475 , 483
cluster analysis, and internalWt396 7
Coase, R. 76
Cobb Douglas production function 75 , 77
Cochran, W. G. 562 , 563
CoV,R. 118 , 226 , 314 , 456 , 460
Coghill, M. A. 110
cognitive evaluation theory, and pay
incentives346 7
Cohen, D. 419
Cohen, J. 554 , 555 , 562
Cohen, L. 26
Cohen, P. 555 , 562
Cohen, S. G. 200
Colbert, A. E. 313
Colbert, B. A. 281 , 393
Cole, R. 410 , 412624 i n d e x