were paired by function to work on knowledge-transfer
issues—including computer operators, help-desk people,
database administrators, and other technical support
people.
Trial runs were conducted as needed to determine
the length of time that various transitions would take.
Individual move element teams met every day, and a
project room was dedicated for this purpose. Anyone on
the DCR team was authorized to call a meeting.
The Data Center Relocation team had an action
orientation. They weren’t waiting for someone to tell
them what to do... they were off doing it. We had
a number of moves from March to mid-June, and
none were failures. Very little didn’t work. It was
truly amazing.
—Greg Clancy, Chief Information OfficerWe clicked. We had a mission. No confusion,
illusions, or secrets.... It was critical that we main-
tained people’s confidence.
—Allan Horn, Vice President, Technology
OperationsStarting February 1, DCR team members were
responsible for written status reports and updated project
plans on a weekly basis. Plans were submitted to the FMPO
staff on Mondays, and 2-hour meetings were held via video-
conference every Tuesday to discuss project status. About
20 people in Indianapolis participated in the meetings, with
about 15 people participating from Reston. Meetings were
held with the steering committee two times a week.Videoconferencing was a key medium for us. This
merger was an emotional event. In Reston, people= Full Command Center
*= Primarily an Internal Impact Only01/14/01
Facilities
Prep.
Mini-ITL01/21/01
SIFT Phase I
Facilities
Prep01/28/01
Facilities
Prep.02/04/01
errors.salliemae.com (2/2)
scholarships.salliemae.com (2/2)
HR Financial: Speedpay -Prep02/11/01
SallieMaeSolutions.com (2/9)
Supportdesk.SallieMaeSolutions.com (2/9)
SmartLoan.com (2/9)02/18/01
SallieMae.com (2/16)
HR Financial:
(College Answer,
CSS -Prep (2/17))02/25/0103/04/01
Careers.SallieMae.com (2/28)
BSS: Sweepstakes(3/3)
BSS: Mercury Mail Server03/11/01
BSS (3/10)
BSS: PIC
Laureate
HR Financial: VRU05/27/01
Data Warehouse
(5/11–5/22)05/20/01
ImDoc:
(CM & Transfer Server)
Conversion from
Old SIFT& SIFTI
to SIFTII
Complete05/06/01
Efinance: OE79905/13/01
Mainframe Move
FTP
Class, etc
HR Financial:
Walker, IMS*,ALMS,
Collateral Tracking*,
HR/BLIS*, LPP,
Thrift & Savings*,
04/29/01 Merrill Lynch File*
ImDoc: Primary Move
HR Financial:
(Yield Modeling a.k.a. SAM* (4/27))04/22/01
Efinance Reporting
TOPPS04/15/01
SallieNet
Wired Scholar -Onyx (4/12)04/08/01
HR Financial:
(PAR*, Walker C/S
CABS*, BCS*
Employee Expense Rpt*
Keyfile*
HR Restrac*
HR Web Hire*)
Sallie Net:FTMS04/01/0103/25/01
HR Financial: CSS*
Print/Mail 2ndWave
SIFT II03/18/01
SallieMae Financial
Wired Scholar (3/13)
OpenlineSS
Print/Mail 1st Wave
Laureate ECXpert
HR Finance:Credit Data(3/19)Laureate-Sales Training (2/23)
Investors.SallieMae.com (2/23)
Careers.SallieMae.com (2/28)
HR Financial:
(ABS Database*(2/24))
HR Financial: Speedpay (2/24)HR Financial:Principia
HR Financial:Bloomberg*
HR Financial:Reuters*
HR Financial:Reporting DB
Efinance:GenChkEXHIBIT 10 Calendar for Data Center Moves
Case Study IV-2 • FastTrack IT Integration for the Sallie Mae Merger 625