Case Worker Advisor, 243–4
cash-on-delivery (COD) payments, 273
Cassandra errors, 383
catalog retailers, 265–6
CATS-1, 242
center of excellence, 418
Centers for Disease Control and Prevention (CDC), 231
central processing unit (CPU), 20
central repositories, 378
centralized IS governance design, 537
change management, 400, 424–6, 542
defined, 424
three-stage model of, 425
change-readiness, 426
change-ready personnel, 425
chargeback systems, 539–41
benefits of, 541
characteristics of, 542
defined, 539
check digit, 356
chief information officer (CIO), 7, 111, 190, 536
chief information security officer. Seechief security
officer (CSO)
chief security officer (CSO), 7, 561, 565
Children’s Health Fund (CHF) of New York City,
mobile health clinics, 157–65
Children’s Memorial Hospital, Chicago, 248
Children’s Online Privacy Protection Act, 582
China, 260, 273
dot-com firms, 273
Internet use statistics of, 273
CIGNA Corporation, 236
Cincinnati Bell, 195
Cincinnati Children’s Hospital Medical Center
(CCHMC), 215
Cingular, 90
CirclePix.com, LLC, 247
Cisco Systems, Inc., 77, 84, 90, 198, 206, 248, 370
Citizen’s Band (CB) radio, 65
Citrix Systems, 194
MetaFrame software, 194
CKE Restaurants, 238
Clarion School for Boys, Inc.—Milwaukee Division,
making information systems investments,
517, 594–610
clean slate approach, 337
Clear C2 (C2CRM), 205
Clearwire, 75, 76
click-and-mortar firms, 253See alsoe-business systems
click-to-call customer service, 264
Client/Server Survival Guide, 193
client/server systems, 62, 193–4
defined, 62, 193
694 Index
middleware, 193
three-tier, 193
two-tier, 193
Clinton, Bill, 257
Cliptomania Web Store, 188, 308–20
cloud computing, 91, 406, 525, 526
at Amazon, 264
SOA and, 526
Cloudscape, 53
CMMI, 549
CNN, 274
coax.Seecoaxial cable
coaxial cable, 66
baseband coax, 66
broadband coax, 66
COBOL (COmmon Business-Oriented Language),
44–6, 100, 198, 553
Coca-Cola Company, 236
code generators, 378
Code of Conduct on Data Center Energy
Efficiency, 539
Code of Ethics, ACM, 577
Code of Ethics and Professional Practice, IEEE and
ACM, 577
coding schemes, 22–3
Cognos, 56, 205
cold turkey strategy, 368
collaborative environment. Seegroupware systems
collapsed life-cycle approach, 385
Collectivism I and II, 555
co-located workspace, 379
Columbia Pictures, 588
column-store databases, 203
3Com, 77
Comcast Corporation, 76, 84, 90, 201
CommerceNet Consortium, 258
Committee of Sponsoring Organizations (COSO),
568–9
monitoring of audit, 568
risk assessment of IS, 568
communications interface software, 54
File Transfer Protocol (FTP), 54
communities of practice (COPs), 239
compact disk (CD), 24
Compaq Computer, 29, 55, 266
competitive advantages, analysis of, 528–9
competitive forces model, 258
competitive intelligence systems. Seebusiness
intelligence systems (BIS)
Competitive Local Exchange Carriers (CLECs), 134
compiler, 44
complex IT projects, management of, 426–7
complex networks topology, 71–2