Index 693Burroughs, 33
bus topology, 70
business continuity planning (BCP), 561, 571, 572
business intelligence (BI), 47, 190, 238
Cognos, 205
Continental Airlines, 284–93
Norfolk Southern Railway, 294–9
systems , 234–7
business/IT relationship management, 6, 553–4
account manager, 554
horizontal mechanisms, 553
BusinessObjects, 238
business processes, 335, 336–9. See alsobusiness
process reengineering (BPR), process modeling
defined, 192, 336
evaluation of, 337
Ford Motor Company, accounts payable at, 337
identification of, 336
Mutual Benefit Life Insurance, 337–9
principles of, 338–9
business process reengineering (BPR), 336–7, 339
Business Software Alliance (BSA), 546, 586
business-to-business. SeeB2B applications
business-to-consumer. SeeB2C applications
Butler University, VoIP adoption at, 144–56
Buy it Now “flash sales,” 269
byte, 22C programming, 194
C++ programming, 100, 194
cable modems, 82, 256
CA ERwin Data Modeler, 203
CA Ramis, 47
CALEB Technologies, 225
California Scientific’s BrainMaker software, 245
California
Information Practice Act, 568
integrated non-filer compliance (INC) system, 301–3
Senate Bill 1386, 113, 566
State tax revenue, data mining, 300–7
CampusTours (www.campustours.com), 247
Capability Maturity Model. SeeCMMI
carbon footprint metrics, 539
Cardinal Health, 228
careers in information systems. See alsohuman
resources of IS department
career choice by new graduate, Meridian Hospital
Systems, Inc., 660–5
Carnegie Mellon University, 549
CASE (computer-aided software engineering) tools,
54, 375, 378
defined, 54
Unified Modeling Language (UML), 54BellSouth, 90
benchmarking, 27, 521
Benton Manufacturing Company, Inc., ERP purchase
decision at, 328, 449–54
“best of class” estimates, 522
best-shore outsourcing, 557
beta site, 393
beta vendors, 557
Bezos, Jeff, 263
Big Champagne media measurement firm, 588
binary digit. Seebits
bits, 22–3
defined, 22
bits per second (bps), 64
BlackBerry, 31, 67, 264
blade servers, 32
blades.Seeblade servers
Blockbuster, 265
blogs, 81, 271. See alsosocial media, social
networking
BlogCentral, 214
Blogger.com tools, 271
Bloomingdale’s, 231
Blue Cross and Blue Shield, 228, 567
Blue Sky Network, 69
Bluetooth, 68
Special Interest Group, 68
Boehm, Barry, 363, 371
Boeing, 70
Borland Together, 54
Bowstreet, Inc., 215
BRIC countries, 428
bricks-and-clicks firms, 253. See alsoe-business
systems
bridge (in networks), 76
British American Tobacco (BAT)
BAT Taiwan, SAP implementation project, 328, 484–97
MaxFli Sales Force Automation System, 517, 647–59
British Petroleum, 246
British Telecommunications. SeeBT Group
broadband, download times with, 257
broadband coax, 66, 82
Browsers. See alsoWorld Wide Web browsers
Firefox, 405
Microsoft’s Internet Explorer, 254
Mosaic, 254
Web, 254, 267, 406
BT Group, 195–6, 206
buffers, 334
Bughin, J., 274
building vs.purchasing systems. Seemake-or-buy
decision
bullpen, 379