Index 711representative business managers, 400
Request for Change Form, 423
Request for Proposal (RFP), 394
defined, 395
development and distribution of, 395
table of contents, sample, 395
vendor responses to, 395–8
requirements definition, 364–5
accurate, 371
Definition phase, 394
Requirements Planning step, 377
Research in Motion (RIM), 31
“reserved price,” 269
Resurrection Health Care, 206
Retail Link system (Walmart), 204
return on investment (ROI), 372, 411, 549
reverse auctions, 260
RFP. Seerequest for proposal (RFP)
RightNow Technologies (RightNow CRM),
205, 206
RIM.SeeResearch in Motion (RIM)
ring topology, 71
ripple effect, 369
RISC chip. Seereduced instruction set computing
(RISC)
risk management. See alsoproject management
assessment, 566–8
risk identification, 422
risk management tasks, 424
Road Ahead, The(Gates), 85
robotics, 217
Rock Island Chocolate Company, Inc., building a
social networking strategy, 188, 321–6
rough order of magnitude (ROM) cost, 411
router, 76
routing function, 63
Roxio software
BackOn Track Suite, 41
Creator, 41
VideoWave Movie Creator, 27
RSS, 214
RSS reader, 40SaaS.Seesoftware as a service (Saas)
SABRE airline reservation system, 62
Sabre Holdings, 89
Sage Software, 37–8, 198, 205
ACT!, 41
ERP, 198
CRM, 205
Premium Accounting 2010, Peachtree, 37–8
SalesLogix, 205
Sainsbury’s, 267pure-play companies. Seedot-com companies
push technology, 40
Pyra Labs, 271
QQ, 273
quad-core processor, 26
qualitative errors, 383
Qualitech Solutions, 235
Quality assurance (QA), 381
QuarkXPress, 40
query language, 53, 100
Qwest, 80, 90
7 Mbps High-Speed Internet, 83
Rackable Systems, 34
radio frequency identification (RFID), 67, 99, 230
rank alternatives, 416
rapid application development (RAD), 361, 363,
377–8
advantages of, 379
computer-aided software engineering
(CASE), 378
disadvantages of, 379
Integrated-CASE (I-CASE), 378
joint application design (JAD), 377–8
life cycle of, 377
Rapid Insight, Inc., 227
Analytics software, 227
raster-based GIS, 231
rationalized data and process architecture, 525
RealOpt DSS, 225–6
RealOpt-CRC, 226
RealOpt-POD, 225
RealOpt-Regional, 225
RealOpt-RSS (receipt, stage, and storage), 226
Recording Industry Association of America
(RIAA), 587
records retention, 567–8. See alsoelectronic records
management (ERM)
recovery plan, for IT, 357–8. See alsobusiness continuity
planning (BCP)
Red Hat (JBoss Enterprise Portal Platform),
215RedPrairie, 218
reduced instruction set computing (RISC), 30
regional Bell operating companies (RBOCs), 90
regulations of information security, compliance with.
Seelaws/regulations of information security,
compliance with
reinventing applications, 383
relational database architecture, 53.
Relavis CRM, 206
release management, 369
remote login, 80, 81