WEB WORKSHEET
FINDING CAUSE WORKSHEET
StepClearly define the problem, the difference between the Should and the Actual
Should:
Actual:
Stepsand Gather Data about the Is and the Is Not, What’s Unique, and Changes.
Step List the potentialcauses that could explain much of the data above.
Step Test each potential cause against the data, trying to rule out those causes that do not
satisfactorily explain the data.
Step For the most probable cause(s), gather additional data that would confirm or discon-
firm the cause before taking action.
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.
210 SECTION 7 TOOLS FORPROBLEMSOLVING, DECISIONMAKING, ANDQUALITY
What?Where?When?How much?Is happening Is not Happening What’s unique? Any changes?