Encyclopedia of Leadership

Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
software.

RELATED LEADERSHIP TOOLS

8.1 Conversations 9.7 Selling Wheel 11.1 Process Cycle

8.3 Organizational Communication 10.6 Group Leader Skills 11.3 Meeting Checklist

8.7 Active Listening 10.7 Getting Participation 12.2 Trust

FOR FURTHER ASSISTANCE

Covey, Stephen. The Seven Habits of Highly Effective People: Powerful Lessons in Personal Change. Simon & Schuster,
1989.

Weisinger, Hendrie. Emotional Intelligence at Work: The Untapped Edge for Success.Jossey-Bass Publishers, 1998.

238 SECTION 8 TOOLS FORCOMMUNICATION

C– Changes taking place

O– Objectives, business strategies

R– Reasons behind decisions

E– Effect on employees

D– Discuss details

I– Invite questions

R– Recognize ideas

E– Enable others to act

C– (Address) Changes openly

T– Translate difficult information into easily understood language

T– Trust: Be candid and open

R– Recognize needs

U– Usual behavior

S– “Sussing out values”

T– Trust: confidentiality

H– Honor others

E– Echo

A– Ask questions

R– Respond

O– Open to feedback

P– Patience; find time

E– Empathy

N– Needs of your direct reports

Use COREto determine

what to communicate to

employees.

[☛5.1 Change Equation]

DIRECTshows you how

to communicate

information in a straight-

forward and two-way

manner.

[☛10.6 Group Leader Skills]

TRUSTunderlies all

communication.

[☛2.5 Values , 12.2 Trust]

HEARis a tool to improve

listening skills.

[☛8.7 Active Listening]

Keep the communication

channels OPEN.

[☛10.7 Getting Participation]

Communication

factors Your action plan