WEB WORKSHEET
Copyright McGraw-Hill 2000. Original purchasers of this book are permitted to photocopy or customize this worksheet by downloading it from
http://www.books.mcgraw-hill.com/training/download.The document can then be opened, edited, and printed using Microsoft Word or other word processing
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RELATED LEADERSHIP TOOLS
2.5 Values 8.5 Metacommunicating 12.4 Feedback
8.1 Conversations 9.5 Negotiation 14.1 Scarcity and Abundance
FOR FURTHER ASSISTANCE
Crum, Thomas. F. The Magic of Conflict: Turning a Life of Work into a Work of Art.Simon & Schuster, 1987.
Fisher, Roger, Elizabeth Kopelman, and Andrea Kupfer Schneider. Beyond Machiavelli: Tools for Coping with Conflict,
2nd ed. Penguin, 1996.
Irvine, David. Simple Living in a Complex World: Balancing Life’s Achievements.RedStone Ventures Inc, 1997.
SECTION 12 TOOLS FORLEADINGRELATIONSHIPS 383
Best resolution
Conflict description strategy Action plan