Encyclopedia of Leadership

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Use this matrix to spark your thinking about results-based leadership.

SECTION 1 FOUNDATIONALCONCEPTS 23

1. Clearly set out the balanced results expected.

For organizational results, consider:

❑determining the organizational capabilities needed

❑aligning systems and business processes to produce results

For employeeresults, consider:

❑determining the human capabilities needed

❑building employee commitment to results

❑designing or redesigning work processes and systems to support desired results

For customer or clientresults, consider:

❑defining who your customers and clients are and are not [☛3.6 Strategic Relationships]

❑clearly determining how you add value for your customers

❑ensuring customer or client service systems are working effectively

For investorresults, consider these areas:

❑setting profit or revenue growth targets

❑managing costs

Next steps:

[☛2.1 Systems Thinking, 2.8 Balanced Scorecard, 5.7 Stakeholder Groups]

2. Define the leadership attributes needed to achieve those results. Consider:
   ❑competencies required—clearly linked to balanced business results
   ❑capabilities needed to design results systems and engage employees

Next steps:

[☛10.3 Team Competencies, 13.8 Competencies]

3. Ensure that organizational systems, and all leaders in the organization, are aligned with desired results. Consider:
   ❑work design and business processes
   ❑rewards and compensation systems
   ❑training in results-based leadership at all levels in the organization

Next steps:

[☛2.1 Systems Thinking, 2.2 7S Model, 4.1 Organizational Design, 4.3 Reengineering]