some attention and also that experimentation and competency
acquisition are not overshadowed by the more cautious
approaches.
- Share knowledge and ideas across organization boundaries by
building the right culture and a disciplined learning process.
- Frequently audit for internal best practices in relevant areas,
and find ways to export these best practices to other parts of
the firm.
- Use your intranet to create chat rooms and e-mail lists focus-
ing on important issues, making it easy to discuss important
ideas across geographical boundaries.
Dave Ulrichis president of the Canada Montreal Mission for the
Church of Jesus Christ of Latter-Day Saints while on a three-year
sabbatical from his position as professor of business administration at
the University of Michigan. Professionally, he has studied how orga-
nizations change fast, build capabilities, learn, remove boundaries,
and leverage human resource activities. He has helped generate mul-
tiple award-winning national databases on organizations that assess
alignment between strategies, HR practices, and HR competencies.
A prolific author, Ulrich’s books include Organizational Capability:
Competing from the Inside Out(written with Dale Lake), The Bound-
aryless Organization: Breaking the Chains of Organization Structure
(with Ron Ashkenas, Steve Kerr, and Todd Jick), and Human
Resource Champions: The Next Agenda for Adding Value and Deliver-
ing Results.He was editor of the Human Resource Management Jour-
nal,is a fellow in the National Academy of Human Resources; and
is cofounder of the Michigan Human Resource Partnership. In 2002,
Business Weekranked Dave the number one management educator
in America. Contact: [email protected]; http://www.rbl.net
Norm Smallwoodis cofounder of Results-Based Leadership, Inc.,
which provides education and consulting services that increase lead-
ers’ capability to deliver business results consistent with organizational
TANGLING WITHLEARNINGINTANGIBLES 77
