Leading Organizational Learning

School Press, 2001), and T. A. Davenport and L. Prusak, Work-

ing Knowledge(Boston: Harvard Business School Press, 2000).

2. For a more complete accounting of the changes and how they
   were accomplished, see A. R. Cohen, “Transformational
   Change at Babson: Notes from the Firing Line,” Academy
   of Management Learning and Education Journal,2003, 2 (2),
   155–180.


3. The terminology of “connectors” and “mavens” comes from
   M. Gladwell, The Tipping Point: How Little Things Can Make a
   Big Difference(New York: Little, Brown, 2000).


4. M. Gladwell, “The Social Life of Paper,” New Yorker,Mar. 25,
   2002, pp. 92–96.


5. R. C. Wood and G. Hamel, “The World Bank’s Innovation
   Market,” Harvard Business Review,2002, 80 (11), 104–111.

Chapter Twenty-Six, “Capturing Ideas, Creating

Information, and Liberating Knowledge”

1. M. Gladwell, The Tipping Point: How Little Things Can Make a
   Big Difference(New York: Little, Brown, 2000).

Chapter Twenty-Eight, “The Audacity of Imagination”

1. John Dewey (1859–1952), American psychologist, philoso-
   pher, and educator. From J. A. Boydston, The Quest for
   Certainty (Carbondale: Southern Illinois University Press,
   1984).


2. Phil Condit, chairman and CEO, the Boeing Company; also
   Ziggy, cartoon character by Tom Wilson.


3. Interview with Sharon Sullivan in LLYNEWS,Fall 2002.


4. Personal communication, Jan. 2003.


5. Personal communication, Jan. 2003.


6. Personal communication, Jan. 2003.


7. Personal communication, Jan. 2003.

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