Perreault−McCarthy: Basic
Marketing: A
Global−Managerial
Approach, 14/e
Back Matter Notes © The McGraw−Hill
Companies, 2002
Notes 787
74–76; “U.S. Catalogers Test International Waters,” The Wall Street Jour-
nal,April 19, 1994, p. B1; C.R. Jasper and P.N.R. Lan, “Apparel Catalog
Patronage: Demographic, Lifestyle, and Motivational Factors,” Psychology
& Marketing,July/August 1992, pp. 275–96; “Shoppers Seem to Prefer
Mail over Mall,” USA Today,August 12, 1993, p. 4B.
18.“Is There a Future for the TV Mall?” Brandweek,March 25, 1996,
pp. 24–26; “QVC Draws Wares from Everywhere,” USA Today,Novem-
ber 1, 1994, p. 1Dff.; “Battling for Buck$,” Profiles,November 1994, pp.
49–52; “MTV Home Shopping Picks Model Host,” The Wall Street Jour-
nal,July 18, 1994, p. B5; “TV or Not TV,” Inc.,June 1994, pp. 63–68;
“Purchasing Power,” U.S. News & World Report,January 31, 1994, pp.
56–59; “Home Shoppers to Be Given Yet Another Service,” The Wall
Street Journal,January 14, 1994, p. B1ff.
19.“Etoys to Close Up Shop This Spring,” DSN Retailing Today, Febru-
ary 19, 2001, p. 6ff.; “The eToys Saga: Costs Kept Rising But Sales
Slowed,” The Wall Street Journal,January 22, 2001, p. B1ff.; “Bridging the
Loyalty Gap,” Business Week E.Biz, January 22, 2001, p. EB10; “Etoys’
Disappointing Holiday Spells Disaster for Pure-Players,” DSN Retailing
Today, January 1, 2001, p. 11ff.; “Toy Stores Make Their Own Hits,” The
Wall Street Journal,December 20, 2000, p. B1ff.; “Etoys’ Disappointing
Forecast Prompts Hard Look at Rest of E-Commerce Sector,” The Wall
Street Journal,December 18, 2000, p. A3ff.; “E-Tailers Alter Marketing
Plans, Invest New Dollars in Old Medium,” DSN Retailing Today,
December 11, 2000, p. 6ff.; “Santa’s Middleman Takes Stock,” The Wall
Street Journal,December 8, 2000, p. B1ff.; “Etoys Isn’t Playing Around in
Strategy,” USA Today, November 24, 2000, p. 5B; “Toby Lenk,”
Brandweek, October 30, 2000, pp. IQ36–46; “The Last e-Store on the
Block,” Fortune, September 18, 2000, pp. 214–20; “He’s Not Playing,”
Business Week E.Biz, July 24, 2000, pp. EB92–EB96; “Etoys’ Strategy to
Stay in the Game,” The Wall Street Journal,April 25, 2000, p. B1ff.;
“Stocking a Giant Toybox,” USA Today, November 24, 1999, p. 1Bff.;
“Amazon, Etoys Make Big, Opposing Bets; Which One Is Right?” The
Wall Street Journal,November 2, 1999, p. A1ff.; “On the Internet, Toys R
Us Plays Catch-Up,” The Wall Street Journal,August 19, 1999, p. B1ff.;
“This Toy War Is No Game,” Business Week,August 9, 1999, p. 86ff.;
“Etoys Story,” The Wall Street Journal,July 12, 1999, p. R38.
20.“Has Growth of the Net Flattened?” The Wall Street Journal,July
16, 2001, p. B1ff.; “Remedies for an Economic Hangover,” Fortune, June
25, 2001, pp. 130–39; “An Internet Model That Works,” Inc., May 2001,
pp. 25–26; “Battle-Tested Rules of Online Retail,” Ecompany, April
2001, pp. 72–80; Matthew L Meuter, “Self-Service Technologies: Under-
standing Customer Satisfaction with Technology-Based Service
Encounters,” Journal of Marketing, July 2000, pp. 50–65; “Special Report:
Rethinking the Internet,” Business Week,March 26, 2001, pp. 117–41;
“Online America,” American DemographicsMarch 2001, pp. 53–60; “The
Broad Backlash Against E-Tailers,” Business Week,February 5, 2001, p.
102; “Bricks vs. Clicks,” The Wall Street Journal,December 11, 2000, p.
R10; “Clinching the Holiday E-Sale,” The Wall Street Journal,October 9,
2000, p. B1ff.; “Are You Web Smart?” Business Week E.Biz, September
18, 2000, pp. EB36–EB38; “Toil and Trouble: Online Shopping Is Still a
Muddle,” Fortune, September 4, 2000, pp. 374–76; “Special Report:
E-Tailing,” Business Week E.Biz, May 15, 2000, pp. 102–25; “Wooing the
Newbies,” Business Week E.Biz, May 15, 2000, pp. 116–19; “Revamping
the Model: Clicks and Bricks,” The Wall Street Journal,April 17, 2000, p.
R8ff.; “The Lessons Learned,” The Wall Street Journal,April 17, 2000, p.
R6ff.; “Xtreme Retailing,” Business Week,December 20, 1999, pp.
120–28; “Nothing Like the Real Thing,” The Wall Street Journal,Novem-
ber 22, 1999, p. R25; “A New Model: Buying Frenzy,” The Wall Street
Journal,July 12, 1999, p. R6ff.; “The Impact of Electronic Commerce on
Marketing,” Harvard Business Review, May–June 1996, p.137; Raymond
R. Burke, “Do You See What I See? The Future of Virtual Shopping,”
Journal of the Academy of Marketing Science, Fall 1997, pp. 352–60; Joseph
Alba, John Lynch, Barton Weitz, Chris Janiszewski et al., “Interactive
Home Shopping: Consumer, Retailer, and Manufacturer Incentives to
Participate in Electronic Marketplaces,” Journal of Marketing, July 1997,
pp. 38–53; Birud Sindhav, “Net Gain: Expanding Markets Through Vir-
tual Communities,” Journal of Marketing, January 1998, pp. 120–21;
“Doing Business in the Internet Age,” Business Week,June 22, 1998, pp.
121–72; “Entrepreneurs Reap Riches from Net Niches,” USA Today,
April 20, 1998, p. 3B; “Shopping On-Line? Here’s Why You Should—
and Shouldn’t,” The Wall Street Journal,November 20, 1997, p. B4.
21.Chip E. Miller, “The Effects of Competition on Retail Structure:
an Examination of Intratype, Intertype, and Intercategory Competition,”
Journal of Marketing, October 1999, pp. 107–21; “Latest Supermarket
Special—Gasoline,” The Wall Street Journal,April 30, 2001, p. B1ff.;
“Barnes & Noble Plots Way to Sell Magazines Via Web,” Investor’s Busi-
ness Daily, April 30, 2001, p. A6; “Levi’s Doesn’t Fancy Selling with
Cukes,” The Wall Street Journal,April 10, 2001, p. B10; “Price Wars,
Shift to Digital Photos Leaving Kodak Out of the Picture,” Investor’s
Business Daily, March 19, 2001, p. A1; “Barnes & Noble Finds Grinch
Effect in Games Strategy,” The Wall Street Journal,December 20, 2000, p.
B4; “Now at 7-Eleven: Gas, Food and Christmas Shopping,” The Wall
Street Journal,November 28, 2000, p. B1ff.; “Fill ’Er Up with Regular in
Aisle 9,” Business Week,October 23, 2000, p. 14; “Savoring Chocolate,”
Advertising Age, September 4, 2000, pp. 24–26; “In Aisle 10, Soup, Tea—
and Bikinis?” The Wall Street Journal,June 28, 2000, p. B1ff.; “Grocery
List: Peas, Veal, Throat Culture,” The Wall Street Journal,May 20, 1998,
p. B1ff.; “7-Eleven Follows Trend, Brews High-End Coffee,” USA Today,
April 22, 1998, p. 5B; “Fill It Up and a Cheeseburger, Please,” The Wall
Street Journal,October 15, 1997, p. B18; “Cued by Mini-Marts, Super-
markets Try Pumping Gas,” The Wall Street Journal,October 14, 1997, p.
B4; “Shoppers Park Their Grocery Carts and Eat a Little Dinner,” Mar-
keting News,May 20, 1996, p. 10; “Stung by Mass Merchandisers,
Drugstores Try New Remedies,” The Wall Street Journal,February 11,
1993, p. B1ff.; Jack M. Cadeaux, “Industry Product Volatility and
Retailer Assortments,” Journal of Macromarketing,Fall 1992, pp. 28–37;
Ronald Savitt, “The ‘Wheel of Retailing’ and Retail Product Manage-
ment,” European Journal of Marketing18, no. 6/7 (1984), pp. 43–54.
22.“How Did Sears Blow This Gasket?” Business Week,June 29, 1992,
p. 38; “An Open Letter to Sears Customers,” USA Today,June 25, 1992,
p. 8A; see also John Paul Fraedrich, “The Ethical Behavior of Retail
Managers,” Journal of Business Ethics,March 1993, pp. 207–18.
23.Available from World Wide Web: <http://www.census.gov>;County
Business Patterns 1998, United StatesU.S. Bureau of the Census, 1997
Census of Retail Trade, Subject Series, Establishment and Firm Size; “Retail-
ers Grab Power, Control Marketplace,” Marketing News,January 16,
1989, pp. 1–2; Dale D. Achabal, John M. Heineke, and Shelby H. McIn-
tyre, “Issues and Perspectives on Retail Productivity,” Journal of Retailing,
Fall 1984, p. 107ff.; Charles A. Ingene, “Scale Economies in American
Retailing: A Cross-Industry Comparison,” Journal of Macromarketing4,
no. 2 (1984), pp. 49–63; “Mom-and-Pop Videotape Shops Are Fading
Out,” Business Week,September 2, 1985, pp. 34–35.
24.“European Inns Take the Hilton Route,” The Wall Street Journal,
April 23, 2001, p. B1ff.; “Forging Ahead with Custom Contracts,” Food-
service Equipment & Supplies Specialist,June 1994, p. 52; “Manufacturers
Start to Spurn Big Discounters,” The Wall Street Journal,November 30,
1993, p. B1ff.; “CLOUT! More and More, Retail Giants Rule the Mar-
ketplace,” Business Week,December 21, 1992, pp. 66–73.
25.“Why Subway Is ‘The Biggest Problem in Franchising,’ ” Fortune,
March 16, 1998, pp. 126–34; “Fast-Food Fight,” Business Week,June 2,
1997, pp. 34–36; “Rattling the Chains,” Brandweek,April 21, 1997, pp.
28–40; “Lawsuit Spoils the Party at Tupperware,” The Wall Street Journal,
November 29, 1996, p. B1ff.; “Court Decides Franchisees Get Elbow
Room,” The Wall Street Journal,August 14, 1996, p. B1ff.; “Chicken and
Burgers Create Hot New Class: Powerful Franchisees,” The Wall Street
Journal,May 21, 1996, p. A1ff.; “Some Franchisees Say Moves by
McDonald’s Hurt Their Operations,” The Wall Street Journal,April 17,
1996, p. A1ff.; Robert Dahlstom, “Franchising: Contemporary Issues and
Research,” Journal of Public Policy & Marketing, Spring 1996, pp. 159–61;
Surinder Tikoo, “Assessing the Franchise Option,” Business Horizons,
May–June 1996, pp. 78–82; Rajiv P. Dant, Audhesh K. Paswan, and
Patrick J. Kaufman, “What We Know About Ownership Redirection in
Franchising: A Meta-Analysis,” Journal of Retailing, Winter 1996, pp.