The course is structured so that the facilitator presents functionality using
slides. Where relevant and possible, the participants then have the
opportunity to complete exercises to consolidate their learning.
The aim of the workbook is to be a working document, reinforcing the
information presented by the facilitator. Each delegate will have a copy of
this workbook, which can be taken away and can be referred to at a later
date. It is not designed to provide a detailed explanation of all aspects of a
technology or application.
For further information about Eruditio training courses, email
[email protected].
Learning Objectives
By the end of this course, you will be able to:
- Outline the steps of a successful RCA process
- Define which events should trigger an RCA
- Practice how to conduct an Incident Analysis
- Describe how to build business case thinking into each step of the
RCA process - Apply each RCA tool to a given scenario
Schedule
Day 1 Day 2- Introduction
- Lesson in Simplicity
- Complexity Sells
- RCA
- Review of RCA Tools
- Event and Causal Factor Analysis
- When to use what tool
- Failure Mechanisms
- Failure Mode
- Wrap up
Conventions
In this workbook, you will find a number of styles of text that distinguish
between different kinds of information. Here are some examples of these
styles, and an explanation of their meaning.
When we wish to draw your attention to a particular part of a page, the
relevant lines or items are set in bold. Similarly, important words are shown
in either italic or bold as appropriate.A space for writing your notes are indicated either by a blank square box or
several consecutive empty lines.Important notes or concepts appear in a box like this.