Tell Them What You’re Going to Tell Them...
This might take the form of a “teaser” mailing (a postcard or sin-
gle sheet) containing the five Ws and urging the reader to “hold
these dates!” It should contain at least a few of the benefits (not
features) of attending. The teaser can be mailed well before event
plans, speakers, and topics are finalized. It can be mailed months
in advance of the meeting. Timing will depend on the nature of
the market’s need to know, advance notice required for business
and personal calendars, and the scope of the event itself. The
promise is “More to Come!” Many associations include this per-
functory information on the back cover of the event program book,
even a year in advance.
Then Tell Them...
A preliminary brochure can be considered, even before final pro-
gram components are in place. It serves as a reminder that the big
event is in the planning stages and will be held on these dates, in
this place. Often called “preliminary programs,” this caveat offers
the details in place to date and implies that more details will fol-
low. Certain speakers may even be listed as “invited.” Still, it con-
tinues to build interest and excitement in the event’s benefits and
features.
The final program brochure will tell the audience the full story,
highlighting key points and benefits just as the principle of pub-
lic speaking requires of the speaker. It will contain the benefits to
be experienced by the attendee, prominently displayed on the
cover. Other details are highlighted, including schedule, registra-
tion information, return forms, housing forms, travel information
and forms, requests for special assistance or accommodations,
speakers’ bios, and any other relevant information. All of this
should be graphically designed so that the clipping of forms for re-
turn to the registration office will not destroy program information
needed later for review by the recipient.
Then Tell Them What You Told Them!
Use a follow-up mailing after the event to do some quantitative or
qualitative research and to promote the next event.
Many marketers will offer an incentive for response, such as a
reduced registration fee for that event or an invitation to a special
leadership reception. Key to this mailing should be an emphasis
110 Chapter 5 Marketing Association Meetings, Conferences, Events, and Expositions