Case Studies in Knowledge Management

Infosys Technologies, Limited 311

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Exhibit 4c. Intangible assets score sheet

Source: Infosys Annual Report

Exhibit 5. Revenue segmentation by service offering

Revenue Segmentation FY03 FY02

SERVICE OFFERING

Development 32.1% 40.0%

Maintenance including Y2K 28.2% 25.4%

Y2K 0.0% 0.0%

Reengineering 5.5% 9.3%

Other services 29.7% 22.8%

Total services 95.4% 97.6%

Products 4.6% 2.4%

Total 100.0% 100.0%

Source: Infosys Annual Report

External Structure Internal Structure Competence

2003 2002 2003 2002 2003 2002

GROWTH

Revenue

growth (%)

39 37 added (%)IT Value 4. 31 4. 57

Education

Index of

all staff

44,972 31,385

% revenue

from famous

clients

56 56

R&D

Value

added

0. 47 0. 66

% revenue

from exports 98 98

Total

investment

/ value

added (%)

7. 2 14. 4
   No. of new
   clients added
   this year

96 116

EFFICIENCY

Sales/client

(in INR lakhs)

1,050 889

Proportion

of support

staff (%)

Sales/

support

staff

(INR

lakhs)

8. 9

316

9. 8

257

Value

added/

engineer

(INR lakhs)

Value

added/

employee

(INR lakhs)

26. 06


27. 03
    23. 95
    21. 61

STABILITY

Repeat

business

revenue/ total

revenue (%)

92 88

Average

age of

support

staff (yrs.)

32. 1 30. 9

Average

age of all

employees

(yrs.)

26. 6 26. 6

Sales - top

clients/ total

revenue (%)

5. 8 6. 1
   Sales - five
   largest clients/
   total revenue
   (%)


6. 4 24. 1

Sales - ten

largest clients/

total revenue

(%)

37. 3 39. 4
    One Million –
    Five Million $
    clients

156 108

Ten - Forty

million $

clients

30 23