Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS ORAL COMMUNICATION

GUIDELINES

AUTOMOTIVE SERVICE

TECHNICIAN

NOC 7321

Page 193

Automotive Service Technician

NOC 7321

Online Resources:

ƒ https://www.lsneducation.org.uk/user/order.aspx?code=060014 (Teaching
speaking and listening; a toolkit for practitioners)
ƒ http://www.mindtools.com/page8.html (Mind Tools: Communication Skills)
ƒ http://www.khake.com/page66.html
ƒ https://www.lsneducation.org.uk/user/login.aspx?code=078838&P=078838PD&
action=pdfdl&src=XOWEB (Key Skills Support Program: Communication)