Essential Skills Manual - Automotive Service Technician

ESSENTIAL SKILLS ORAL COMMUNICATION

GUIDELINES

AUTOMOTIVE SERVICE

TECHNICIAN

NOC 7321

Page 195

Automotive Service Technician

NOC 7321

Resources:

ƒ Tools for Success: Soft Skills for the Construction Industry
ƒ Applied Communications Skills for the Construction Trades
ƒ Business English and Communication, 5 th Canadian Edition
ƒ Communicating in the Workplace, 6 th Canadian Edition
ƒ HVACR 101 (Chapter 10)
ƒ Effective Workplace Communication, 3 rd Edition

Online Resources:

ƒ https://www.lsneducation.org.uk/user/order.aspx?code=060014 (Teaching
speaking and listening; a toolkit for practitioners)
ƒ https://www.lsneducation.org.uk/user/login.aspx?code=078838&P=078838PD&
action=pdfdl&src=XOWEB (Key Skills Support Program: Communication)
ƒ http://www.mindtools.com/page8.html (Mind Tools: Communication Skills)
ƒ http://www.khake.com/page66.html