Relationship Marketing Strategy and implementation

(Nora) #1

Table 6.2.4


British Airways’ financial performance, 1984–95


(continued


)

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

Group turnover and operating expenditure (£ million)Turnover:

Traffic revenueScheduled servicesPassenger and excess baggage 1905

2254

2376

2481

2858

3445

3941

4057

4281

4533

5388

5838

Freight and mail

208

252

268

265

287

34.3

389

376

396

396

461

518

2113

2506

2644

2746

3145

3788

4330

4433

4677

4929

5849

6356

Non-scheduled services

112

131

151

141

165

111

101

105

111

153

164

176

2225

2637

2795

2887

3310

3899

4431

4538

4788

5082

6013

6532

Other revenue

246

268

316

358

446

358

407

399

436

484

589

645

Total continuing activities

2471

2905

3111

3245

3756

4257

4838

4937

5224

5566

6602

7177

Discontinued activities

43

38

38

18

Total

2514

2943

3149

3263

3756

4257

4838

4937

5224

5566

6602

7177

Operating expenditure:

Employee costs

521

579

638

722

851

976

1372

1544

1506

1551

1754

1898

Depreciation

112

140

153

185

214

305

292

296

295

312

447

458

Aircraft operating lease costs

4

12

61

86

113

124

179

284

236

224

140

132

Fuel and oil costs

509

610

570

371

394

417

544

598

521

560

666

622

Engineering and otheraircraft costs

115

123

176

193

217

244

266

285

262

262

376

424

Landing fees and route charges 172

198

208

233

264

294

330

376

425

497

587

619

Handling charges, catering andother operating costs

195

259

298

313

338

427

564

564

608

714

840

936

Selling costs

238

304

323

350

412

498

569

566

652

732

886

1012
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