leadership and motivation in hospitality

(Nandana) #1

 Individual values
 Interpersonal, group and environmental processes
 Employee attitudes (primary outcomes)
 Individual, group and organisational outcomes (secondary outcomes)


To add clarity, Employee attitudes are labelled as primary outcomes and
Individual, group and organisational outcomes are labelled as secondary
outcomes.


In this way it is possible to locate the identified factors (described at the
beginning of this section and discussed in more detail below) within the
framework illustrated in Figure 4 - 2.


Figure 4- 2 Organising framework for the identified factors


Relating the framework in Figure 4 - 2 back to the preceding discussion on I/O
Psychology and Organisational Behaviour, the framework illustrates an approach
which leans towards:


 the organisational rather than industrial/personnel side of I/O Psychology
behaviour:
o this is owing to its focus on organisational processes and
employees’ attitudes and behaviours rather than the
selection/appraisal/training foci of organisational psychology; and
 organisational behaviour rather than organisational psychology:
o owing to the way in which it describes the inter-relationships
between employees and between employees and the organisation.

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