Human Resources Management for Public and Nonprofit Organizations

Job Analysis 155

Within Agency (Employees of Agency)

________ Contact mainly within own department or offi ce.

________ Regular contact with other departments or offi ces furnishing and

obtaining information.

________ Regular contact with other departments or offi ces, requiring tact

and the development of utmost cooperation.

________ Regular contacts with major executives on matters requiring expla-

nations and discussions.

Means of Contact

________ Personal conversation ________ Telephone ________ Letter

________ E - mail ________ Other (specify)

Outside Agency (Nonemployees)

________ Regular contact with persons outside the organization, involving

effort that necessitates a great deal of tact and diplomacy.

________ Regular contact with others by presenting data that may infl uence

important decisions.

________ Regular contact with persons of high rank, requiring tact and judg-

ment to deal with and infl uence these people.

Means of Contact

________ Personal conversation ________ Telephone ________ Letter

________ E - mail ________ Other (specify)

3. What types of errors are possible on your job, and what would be the conse-
   quences of such errors in terms of additional expense to the organization, rework,
   or loss of goodwill?

Structured checklist. This is another form of questionnaire. The

SMEs are asked to respond to information presented on the checklist.

They then check the responses most appropriate for their positions.

Exhibit 6.2 presents an example of a structured checklist.

•