50 Best Jobs for Your Personality

Part IV: Descriptions of the 50 Best Jobs for Each Personality Type _______________________________

Customer Service Representatives

! Personality Code: ESC

! Education/Training Required: Moderate-
term on-the-job training
! Annual Earnings: $29,040

! Beginning Wage: $18,490

! Earnings Growth Potential: Medium

! Growth: 24.8%

! Annual Job Openings: 600,937

! Self-Employed: 0.4%

! Part-Time: 16.5%

Interact with customers to provide information in

response to inquiries about products and services

and to handle and resolve complaints. Confer with

customers by telephone or in person to provide infor-

mation about products and services, to take orders or

cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transac-

tions, recording details of inquiries, complaints, and

comments, as well as actions taken. Resolve cus-

tomers’ service or billing complaints by performing

activities such as exchanging merchandise, refund-

ing money, and adjusting bills. Check to ensure that

appropriate changes were made to resolve customers’

problems. Contact customers to respond to inqui-

ries or to notify them of claim investigation results

and any planned adjustments. Refer unresolved cus-

tomer grievances to designated departments for fur-

ther investigation. Determine charges for services

requested, collect deposits or payments, or arrange

for billing. Complete contract forms, prepare change

of address records, and issue service discontinuance

orders, using computers. Obtain and examine all rel-

evant information to assess validity of complaints and

to determine possible causes, such as extreme weather

conditions, that could increase utility bills. Solicit

sale of new or additional services or products. Review

insurance policy terms to determine whether a par-

ticular loss is covered by insurance. Review claims

adjustments with dealers, examining parts claimed to

be defective and approving or disapproving dealers’

claims. Compare disputed merchandise with original

requisitions and information from invoices and pre-

pare invoices for returned goods. Order tests that

could determine the causes of product malfunctions.

Recommend improvements in products, packaging,

shipping, service, or billing methods and procedures

to prevent future problems.

GOE—Interest Area/Cluster: 14. Retail and

Wholesale Sales and Service. Work Group: 14.0 6.

Customer Service. Other Jobs in " is Work Group:

Cashiers; Counter and Rental Clerks; Gaming

Cage Workers; Gaming Change Persons and Booth

Cashiers; Order Clerks; Receptionists and Informa-

tion Clerks.

Skills: Service Orientation; Monitoring; Read-

ing Comprehension; Active Listening; Social

Perceptiveness.

Education and Training Programs: Customer Ser-

vice Support/Call Center/Teleservice Operation;

Receptionist. Related Knowledge/Courses: Cus-

tomer and Personal Service; Clerical Practices; Sales

and Marketing.

Work Env ironment : Indoors; sitting; using hands

on objects, tools, or controls; repetitive motions.

Demonstrators and Product Promoters

! Personality Code: ECR

! Education/Training Required: Moderate-

term on-the-job training

! Annual Earnings: $22,570

! Beginning Wage: $16,440

! Earnings Growth Potential: Low

! Growth: 18.0%

! Annual Job Openings: 32,779

! Self-Employed: 20.8%

! Part-Time: 56.1%

Demonstrate merchandise and answer questions

for the purpose of creating public interest in buy-

ing the product. May sell demonstrated merchan-

dise. Demonstrate and explain products, methods,