HR Asia — January 2018

From the ongoing longitudinal research by Centre for Executive
Education (CEE), we believe that leadership is all about
envisioning the future and energising the organisation including
the team to achieve that vision.
This includes the ability to impact and infl uence on your
followers with ontological humility and leveraging on the right
leadership styles underpinning by the relevant emotional and
social intelligence competencies resulting in achieving your
organisational goals.

THE RESULTS-BASED LEADERSHIP FRAME-
WORK Because individuals in organisations can rarely be
successful alone, they must infl uence, lead, and coordinate their

efforts with others in order to achieve their goals – to translate

vision into action. A leader success rests in large part upon his or

her ability to infl uence the different groups he or she must relate to

in the organisation: the superiors, peers, and direct reports.

The CEE Results-based Leadership (RBL) Framework

presents an operating model and proven approach for putting

employees fi rst. Putting the customer fi rst has been the mantra of

many companies for a long time. However, no matter how correct

the mantra may be, perhaps it’s time to question the wisdom of it.

Some companies already have put the customer second,

after employees. The results are surprising and enlightening –

engaged and contented employees and companies cited for their

best practices. Moreover, customers are. (See Figure 2).

Prof Sattar Bawany is the Centre for Executive Education CEO
and Certifi ed C-Suite Master Executive Coach. CEE offers
human capital management solutions to address managerial
leadership challenges in leading and engaging the team
towards organisational success in a highly disruptive, VUCA
driven business environment.

RESULT-BASED LEADERSHIP (RBL) FRAMEWORK

ORGANISATIONAL

RESULTS

CUSTOMER

ENGAGEMENT

EMPLOYEE

ENGAGEMENT

ORGANISATIONAL

CLIMATE

SELF-LEADERSHIP &

TEAM EFFECTIVENESS

05

04

03

02

01

IN CONCLUSION

In a high-performance driven culture, leading with emotional and

social intelligence and coaching your team members can go a

long way when you’re trying to help them in their job.

When you connect with them emotionally you can understand

them better, and ensure they always feel confi dent in what they

are doing. You don’t just feel for your people, you feel with them.

As leaders, you must work with, and through others to

accomplish organisational objectives and achieve success.

The better you are in developing your emotional and social

intelligence competencies, the better you will be in infl uencing

and inspiring them.