HR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2017 HR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2017 HR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2017 HR ASIAHR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2017 HR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2017 HR ASIA BEST COMPANIES TO WORK FOR IN ASIA 2017 HR ASIA
drive cross-functional collaborations, simplify processes, and to improve
the overall customer experience. We also make use and exploit current
advances in technology to keep us ahead in meeting our key objectives.
Having a strong and effective internal controls team supports
our goal to maintain high compliance to both internal and external
regulations and audits. In this way, we ensure the long term viability and
sustainability of the DHL Express organization.HIGHLY MOTIVATED PEOPLE The success of an organization is
a result of the successes of its people – and people are, and always will
be, a priority in DHL. At DHL APSS, we strive to create an environment
that allows our people from diverse backgrounds to grow, be motivated,
and have their Best Day Every Day.
Engaging our employees through various activities and development
programs, recognizing their contributions to the success of our company,
and listening to their voices, are just some of the principles that we have
instilled into our culture.
We organize themed Staff Appreciation Weeks, recognize monthly
top performers, and actively nominate deserving employees for Global
Awards such as the Employee of the Quarter/Year and Can Do Awards.
All of which demonstrates our recognition of our employees’ part in
contributing to making DHL APSSC from good to great.DEVELOPING OUR
PEOPLE Internal training pro-
grams for personal and profes-
sional development, such as the
Certifi ed International Specialist
(CIS) and Certifi ed International
Manager (CIM), are in place to
benefi t 'H/ E[press employees
globally. Through the CIS and
CIM Programs, employees learn
about the essentials of interna-
tional logistics on top of DHL’s
overall business and corporate
strategies. These trainings also
align our employees with the
four attributes that DHL Express
thrives on – “Speed”, “Can-Do Spirit”, “Passion”, and “Right First Time”.
Apart from these, we have regular Employee Development Reviews
to identify specifi c developmental goals tailored for each employee.
Together we then defi ne actions to support these goals, and we can help
them stretch their careers through secondments or transfers within the
DHL network.VOICE OF EMPLOYEES DHL APSSC conducts the Employee Opin-
ion Survey or EOS every year to measure key strategic topics and work
environment. The feedback is aimed at knowing whether our employees
are engaged and enabled, and throughout the year, EOS follow-ups are
made to ensure that results are understood and everyone stays involved.RESPECT AND RESULTS Understanding the importance of what
we do as an organization and by leveraging on our people’s strengths,
creating trust, and providing them with a purpose – we have imbued a
great sense of pride in our employees. And being listed as one of the
“Top 20 Most Admired Shared Service Center to Work For” from the
Shared Services and Outsource 1etwork Asia (SSO1), only affi rms our
position as an Employer of Choice.“Why DHL is one of the Best Company to Work For in Asia 2017”THE MOST INTERNATIONAL COMPANYA
s the logistics company for the world, DHL connects
people and improves lives, and stands as the
backbone of global trade. The DHL Express network
spans across over 220 countries and territories,
making us the company with the greatest global reach
yet offers the best local know-how. We promote a customer-centric
culture and we strongly believe that fully engaged employees,
having the “can-do” spirit, and passion, is what delivers great
service quality to our 2.5 million loyal customers.OUR FOCUS Guided by our group’s Strategy 2020, it is our
aim to become the company that defi nes logistics. At the heart of
this strategy is FOCUS, through which we emphasize on our top
industry performance and best-in-class people to uphold our great
service quality.
In line with the FOC8S Strategy, the 'H/ Asia-Pacifi c Shared
Services (DHL APSSC) team strives to:
Q Offer our employees a rewarding work environment, where they
can grow and reach their full potential;
Q Deliver great service – from monthly invoicing, closing ledgers,
to advanced business analysis – with uncompromised quality
and e[ceptional effi ciency
Q Be extremely customer-centric by focusing on what our
customers need;
Q Support the network’s profi tability by improving our Cost of
Finance position and taking right management decisions.OUR CORE BUSINESS
DHL APSSC is at the
core of the DHL Express
Finance world, encom-
passing Order-to-Cash
and Financial Accounting
processes across 5 re-
gions and over 220 coun-
tries and territories. We
are a proud employer of a
multitude of nationalities,
using a total of 10 busi-
ness languages to cater to
our global portfolio.
Order-to-Cash (OtC)
covers fi nance process from customer accounts set-up, pre and
post billing, to collections. This is organized around four main
areas namely: Customer Master File, Billing, Duty & VAT Billing,
and Accounts Receivables.
Financial Accounting (FA) consists of Record-to-Report and
Purchase-to-Pay processes and functions as the custodians of the
Express organizations they serve.
Both Order-to-Cash and Financial Accounting teams are
focused on 5 key objectives that are in line with the pillars of our
Strategy 2020:
Q Improve Customer Experience
Q Reduce Cost of Finance
Q Enable Business Growth
Q Improve the Working Capital
Q Develop Finance Skills Across the Network
Most of these processes are centrally operated in DHL APSSC
while others are partially done locally in-country, but still
maintaining to function as ONE TEAM. Through our various
tools and initiatives like First Choice and Certifi ed International
Specialists – we constantly e[plore ways to deliver effi ciencies,