S2AVIATION WEEK & SPACE TECHNOLOGY MRO EDITIONNOVEMBER 3/10, 2014 AviationWeek.com /mro
AVIATION WEEK EXECUTIVE ROUNDTABLE
MRO IT: Ensuring Success on IT Implementation & Adoption
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such as standards, culture and talent.- A primary hindrance to mobile technology adoption was the culture and change management of transi-
tioning the team/organization to new processes utilizing these tools. - A top priority and near-term goal of mobility was to have “paperless” mechanics and engineers working
on the aircraft, equipped with wireless devices and real-time connectivity. - Simplification is key to making data actionable.
- Visualization with pictures and images has been a highly effective method of translating data into
actionable information.
Details of topical conversations in the work groups follow.
ENSURING SUCCESS ON MRO IT PROJECTS
Characteristics and approaches of successful MRO IT projects.- Modular approach – important to consider IT project and be productive.
- Prototyping.
- Minimize customization for MRO because they need specific applications. More standardized/organized
system. - Need champions to monitor with steering committees within organizations.
- Developing customized product, or purchasing off-the-shelf. OR buying off-the-shelf and customize.
- Adaptable to accommodate future needs.
- Be willing to re-engineer business processes.
- Clear strategy (knowing where you are).
Identifying and overcoming challenges. - Data migration (data quality) – a lot of man-hours and no hub to do it correctly.
- Basic change management.
- Executive support / continuity.
- IT solution vs. business process – can be conflicting when making the business case.
- Strategically having training at the right time, instead of too early.
- Need overarching strategy that ties it all together.
Measuring and determining success. - On-time delivery. (Day 1: ship and invoice parts. If you do not have the right IT system, you cannot
process, ship and invoice the right part.) - Clear KPIs (Key Performance Indicators):
o TAT
o Cost
o Profitability (EBITDA %)
o Inventory
o Technician utilization – what percent of technician time is for the customer?
o Flexibility – IT system that can adapt to the business process. - User acceptance.
TURNING DATA INTO INTELLIGENT INFORMATION AND ULTIMATELY ACTION
Translating data into intelligence and action.- IT and business continuing to work together and various steps in the project - integrated team monitors
usage throughout the project to adapt accordingly.
o Usage; deliver on time. - Solution idea: Predictive/suggestive pop-ups.
o Ex. after searching for an item on Amazon, subsequent banner ads contain pertinent items based on
your search →Applying to engineer/tasks – something similar for maintenance engineers to sug-
gest tasks. - Have the system constantly improve by learning various troubleshooting tasks. Track evaluations and
predict AOG situations. - Need to find a way to integrate all reliability systems of the whole aircraft, and prepare the tech before
aircraft lands.
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