The_Essential_Manager_s_Handbook

USING EMAIL AND TEXTS EFFECTIVELY / 279 Texts as a business tool Using text messages to reach out to customers is established pr ...

280 / SPEAKING AND WRITING Writing reports Reports are longer and more comprehensive than most documents, and are written for th ...

A single page containing the full title of the report, the names of the authors, the date of issue, and the name of the organiza ...

A team is only as good as its communication; misunderstandings can cause a huge amount of extra work and lost time. When managin ...

your team Communicating with MANAGING CONFLICT and meetings Running briefings AND MEETINGS communication Understanding nonverbal ...

284 / COMMUNICATING WITH YOUR TEAM Listening to your team Learning when to listen Listening is a skill you acquire naturally, bu ...

LISTENING TO YOUR TEAM / 285 Getting the message Start by trying to see things from the speaker’s point of view, and let your ac ...

286 / COMMUNICATING WITH YOUR TEAM Understanding nonverbal communication Most of the meaning transferred from one person to anot ...

UNDERSTANDING NONVERBAL COMMUNICATION / 287 Most of the meaning transferred from one person to another in a personal conversatio ...

288 / COMMUNICATING WITH YOUR TEAM Running briefings and meetings Organizing a meeting Be clear about the purpose of any meeting ...

RUNNING BRIEFINGS AND MEETINGS / 289 ANTICIPATE QUESTIONS Do your best to address audience concerns, questions, doubts, and fear ...

290 / COMMUNICATING WITH YOUR TEAM Communicating to persuade Whether your are trying to sell a product, convince your superiors ...

COMMUNICATING TO PERSUADE / 291 Communicating to persuade The arguments that you use to persuade others can be one-sided, presen ...

292 / COMMUNICATING WITH YOUR TEAM Managing conflict Conflict can arise from a variety of sources, but many experts see it as a ...

MANAGING CONFLICT / 293 Identifying the sources of conflict Not all conflict within an organization is unhealthy, but conflict b ...

294 / COMMUNICATING WITH YOUR TEAM Conflict resolution techniques Resolving conflicts between team members is an important funct ...

MANAGING CONFLICT / 295 Reconciling two sides CUT YOUR LOSSES Sometimes the conflict has simply gone too far, and you must decid ...

In today’s global economy, you may find yourself countries and cultures Communicating across cultures, through a variety of medi ...

Communicating externally IN A CRISIS Preparing for media interviews MEDIA INTERVIEWS Building brands Selling Running a teleconfe ...

298 / COMMUNICATING EXTERNALLY Selling Closing the sale First ask the prospect’s opinion about the benefits you’re offering, usi ...