data-architecture-a

Fig. 10.3.10 Call center activity on a day by day basis. And yet, another type of information that is available on the dashboard ...

Fig. 10.3.11 Call center activity on a monthly basis. But perhaps, the most useful information on the dashboard is the informati ...

were discussed during call center activity. The most discussed subject has the black box that is largest. The next most discusse ...

Fig. 10.3.12 A histogram showing the subjects discussed during call center Chapter 10.3: Analytics From Nonrepetitive Data ...

processing. By looking at the histogram, the management has a very good idea what subjects are on the mind of their customer bas ...

more identifying criteria are found (Fig. 10.3.13). Chapter 10.3: Analytics From Nonrepetitive Data ...

Fig. 10.3.13 A medical record. In the second part of the medical record, there is narrative information. In the narrative sectio ...

Fig. 10.3.14 Narrative in the medical record. In a medical record, there is a narrative every time a medical event occurs. Fig. ...

shows that there is more than one narrative section relating to a patient's visit in the hospital. Fig. 10.3.15 Each episode of ...

The techniques used in processing the medical record include all the ways that textual ETL can process text. Fig. 10.3.16 shows ...

Fig. 10.3.16 Different words are treated differently by textual ETL. The result of textual ETL processing the medical record is ...

Fig. 10.3.17 A word and its context. Once the text has been placed in a standard relational database, it is useful for analytic ...

Chapter 11.1 Operational Analytics: Response Time Abstract At the heart of success in the operational environment is transaction ...

Fig. 11.1.1 Difference between operational decisions and managerial decisions. There are several criteria that enhance the succe ...

Fig. 11.1.2 Operational decisions. There are many reasons why performance—speed of execution—is so important in the operational ...

complete a transaction. And there are many, many other circumstances where transaction response time affects the business of the ...

Fig. 11.1.4 The elements of response time. At step (1), a transaction is initiated. A customer wants to see how much is in his/h ...

ready to return results to the user making the request. The results are returned to the user at step (5). Response time inside t ...

Fig. 11.1.6 An I/O operation. There are two kinds of speeds found in a computer—electronic speeds and mechanical speeds. Electro ...

Fig. 11.1.7 Queue time can become a factor. There are two primary ways that queue time can build inside a computer—either a sing ...