data-architecture-a

Fig. 10.1.23 Preprocessing and postprocessing. Textual ETL is designed to do as much processing as possible within the scope of ...

Occasionally, there is a document that simply cannot be processed by textual ETL without being first processed by a preprocessor ...

Chapter 10.2 Mapping Abstract Nonrepetitive analytics begins with the contextualization of the nonrepetitive data. Unlike repeti ...

process. Fig. 10.2.1 The process of mapping. Most of the questions are straightforward, but a few deserve an explanation. The fi ...

similar in structure and even in context. Nonrepetitive records are records that appear where there is little or no repetition o ...

makes the most sense to you. Textual ETL is sensitive to resource consumption. In general, textual ETL operates in an efficient ...

Chapter 10.3 Analytics From Nonrepetitive Data Abstract Nonrepetitive analytics begins with the contextualization of the nonrepe ...

Call Center Information Most corporations have call centers. A call center is a corporate function where the corporation staffs ...

Fig. 10.3.1 Converting conversations into electronic text. The first step in analyzing conversations is to capture the conversat ...

Once the voice recordings have been recorded and transcribed, a wealth of information opens up to the analyst. Fig. 10.3.2 depic ...

Identification of homographs Identification of taxonomies Acronym resolution While mapping must be done, the mapping that is cre ...

Fig. 10.3.3 Before text can be processed it must be mapped. Once mapping is done, textual disambiguation is ready to process the ...

Fig. 10.3.5 Text has been transformed into a standard database. After the database has been created by textual disambiguation, t ...

Fig. 10.3.6 An analytical tool needs to be selected. After the analytic tool has been selected, then analysis can commence. The ...

Fig. 10.3.7 A dashboard showing what is going on in the call center. The dashboard reflects the content of the activity that has ...

And so forth The dashboard gives a wealth of information that is organized and is graphical. In a glance, management can see w ...

Fig. 10.3.8 Ranking the calls by call type. In Fig. 10.3.8, the diagram is a synopsis of the type of call that has passed throug ...

center. Each call is categorized as to what the major purpose of the call was. Then, the calls are ranked as to how many of whic ...

Fig. 10.3.9 Call center activity on an hour by hour basis. Chapter 10.3: Analytics From Nonrepetitive Data ...

Not only is the hour of day identified, but also the classification by the type of call is identified. It is worth noting that u ...