Shopper_9_5_24

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http://www.thebattlecreekshopper.com BATTLE CREEK SHOPPER NEWS Thursday, September 5, 2024 31


See OAKLAWN on 32

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MONTH$81 MONTH

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MONTH MONTH$310

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PAYMENTS
BASED ON 0%
FOR 48
MONTHS WITH
APPROVED
CREDIT

$86
MONTH$88 MONTH$84 MONTH

$121
MONTH$81 MONTH

$180
MONTH MONTH$310

Pictured are staff members of Oaklawn Hospice next to a Rose of Sharon
(hibiscus), planted and dedicated in memory of an Oaklawn Hospice patient.
Back row, from left: Marsha Marshall, RN; Carolle Hicks, RN administrator;
Charity Gary, aide; Brandon Crawford, Spiritual Care; and Connie Clifton,
RN. Front row: Mindy Whiting, scheduler; Erin Barker, RN; Lynn Bryzcki,
MSW; Debra Forrister, RN; Clinical Coordinator Meggie Segura, RN; Jennifer
Wenzel, RN, and Sylvia Green, RN. Not pictured: Bill Cole, Spiritual Care;
Britney Bush, aide; Lisa Morgensai, Bereavement; Erin Wilson, MSW; Peggy
Gordon, PT; Dr. Mark Machalka, medical director; and Tiffany Stealy, NP.

Oaklawn Hospice again earns family-satisfaction award


Staff members of Oaklawn Hospice
are once again recipients of an SHP
Best Premier Performer family-satis-
faction award for calendar year 2023.
The award is issued by Santa
Barbara, Calif.-based Strategic
Healthcare Programs LLC.
According to an Oaklawn press
release, the awards are based on data
supplied by medical providers to
identify and recognize organizations
that have made family and caregiver
satisfaction a priority.
Information is collected from fami-
lies of patients based on their experi-
ences with hospice organizations and
their services.
The award recognition means that
Oaklawn Hospice is in the top 5 per-
cent in the nation when it comes to
family satisfaction.
The award is the fifth time the
organization’s staff has been so hon-
ored since 2018.
Carolle Hicks, RN, HCS-D, is the
administrator of Oaklawn Hospice.
“The information is gathered from
surveys sent to our patients’ families


after we have cared for them,” said
Hicks. “To me, it is the highest level
of endorsement. We know that we
are doing the right thing and that’s
just how we’ve always done things.”
Hicks has been at Oaklawn for 26
years and has been with Oaklawn
Hospice since its inception in 2008.
The biggest misconception that
Hicks hears from people about hos-
pice care in general is that it is care
provided just in the last few days of
life.
“We frequently get our patients
way too late,” noted Hicks. “People
can be fearful of hospice. In truth,
statistically, patients improve and
their life expectancy increases once
they sign on to hospice services,
because their symptoms are managed
appropriately, and they are provided
care by a multidisciplinary team, all
working together toward a common
goal. We wrap our arms around our
patients and their families.”
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