I-6 IndexHui, May, 200
human relations approach, 307–308
human resources approach, 308–309, 473
human resources professional profile, 8
human trafficking, 324
humor, capturing audience’s attention
with, 381
Hunger Games (film), 538
The Hunger Games (Collins), 39
Hurricane Katrina, 43
Hurricane Sandy, 3, 30–31
hurtful language, 76
hyperbole, 132, 172
hyperpersonal communication,
187–188identity
shared, in groups, 244
social, 137
identity threats, conflict and, 218
illustrators, 103
images, as presentation aids, 423
imagining, 71
immediacy, created by nonverbal behavior,
99–101
impromptu speaking, 409–410
inaccurate predictions, conflict and, 217
Inception (film), 467
inclusion, 191
incompetence, conflict of, 218
Inda, Cynthia Guadalupe, 508
indecency, in mass media, 539–541
indirect evidence, 47
indirect fighting, 230–231
individual differences
assertiveness and argumentativeness and,
268–269
communication apprehension and,
266–267
culture and, 266
group climate and, 266–269
individualist cultures, 128–129
conflict and, 222–223
inductive reasoning, 479
influence, 7, 9. See also control
undue, 39
informational listening, 160
information-gathering interviews, 501–502
information giver role, 258
information overload, 549
avoiding, 450–451
information seeker role, 258
informative speaking, 337–338, 433–461
creating interest in topic and, 447–448
definition for, 444–445
delivering effectively, 449–454
demonstration for, 442–444
description for, 442
establishing relevance of topic and,
448–449
explanation for, 445–447
goals of, 434–436
objectivity in, 435persuasive speaking compared with, 435, 436
purpose of, 434
sample, 455–460
topics for, 436–441
informing, using language, 69–70
ingroup members, 253
ingroups, 137
initiating stage of a relationship, 202
initiation stage of mentor-protégé
relationship, 316
initiator role, 258
insensitive listening, 169
instant messaging, 21, 115
instructor profile, 295
instrumental rewards, relationships and, 193
integrating, in stable stage of a relationship,
204
integrity, ethical communication and,
362–363
intensification stage of a relationship, 203
intensifiers, gender and, 85
interaction appearance theory, 37
interaction communication model, 20–21
interaction management, 98
interactive advertising, 475
interactive strategies, 196, 217
intercultural communication
accommodation and, 145–146
anxiety and, 140
in business, 126
conflict management and, 229
“CSI effect” and, 374
deaf etiquette and, 154
desire to learn and, 143
discrimination and, 141–142
diversity in United States and, 124
ethics and, 145
ethnocentrism and, 140–141
gender and friendships and, 189
gender bias and, 540
gender of justices and, 27
group communication and, 263
group leadership and, 276
in groups, 263
improving, 142–147
interviewing and, 513
It Gets Better Project and, 138
listening context and, 172–174
mediated interaction and, 125
mindfulness and, 142–143
mobility and, 124–125
nonverbal communication and, 109
overcoming intergroup biases and,
143–144
persuasive speaking and, 480
practicing skills for, 146–147
presentations and, 353
regional accents and, 415
self-perception and, 42
about sex, 446
speeches and, 353
Twain’s language and, 81
work-life balance and, 325intercultural sensitivity, 143
interdependence, 7, 21
interest
presentation aids to promote, 422
in topic, generating, 434–435, 447–448
interference, in declining stage of a relation-
ship, 205–206
intergroup biases, overcoming, 143–144
intergroup communication, 137–139
intergroup contact theory, 144
internal previews, 375
internal summaries, 375
Internet, language of, 87
Internet Gaming Disorder, 543
interpersonal communication, 28, 182
interpersonal relationships, 181–208. See also
friendships
attractive qualities and, 190
dynamics of. See relationship dynamics
family, 182–183
friendship. See friendships
growth of, spurring by productive
conflict, 216
interdependent, in groups, 244
managing, 6–7
online, 187–188
personal and social needs and, 191–192
proximity and, 189–190
reasons for forming, 189–192
romantic, 186–187
self-disclosure and, 198–201
similarity and, 190–191
social, 184, 186
stages of. See relationship stages
strengthening with effective listening, 159
threats to, 218
web of, 182
interruptions, gender and, 85
interviews, 499–529
appraisal, 503
conclusion of, 510
defined, 500
ethics of, 505, 511, 524
exit, 503
information-gathering, 501–502
interviewee’s responsibilities in, 512
interviewer’s responsibilities in, 511–512
job. See job interviews
media, 502
motivational, 503
nature of, 500–501
nonverbal communication in, 507
opening of, 504–505
persuasive, 502–503
problem-solving, 502–503
questions for, 505–510
selection, 504
service-oriented, 502
shared responsibilities in, 513–514
In the Line of Fire (film), 453
intimacy, 186
social penetration theory and, 199
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