Index (^315)
African organizational patterns, 120
civility and, 33, 270
cognitive preferences, 145–146
common ground and, 217
composure and, 218
credibility in other cultures, 77
cultural and gender, 150
cultural listening styles, 48–49
cultural reasoning preferences, 227–228
culture and delivery, 191–192
dialects, 152
gender tendencies in group interactions, 263
information’s global importance, 201
international and cultural topics, 59–60
international and ethnic news outlets, 86
language and, 149–150
Navajo introduction, 129
occupational, 149
organizational culture and, 253
persuasion in China, 235
plagiarism and culture, 38
proverbs in African cultures, 107
reasoning and gender and, 223–224
regional, 149
saving face, 52
visual aids and culture, 171
division, 201
document cameras, 172–173
DOI. See digital object identifier
domain, 90
dominant speech, 263
doublespeak, 151
drawings, 168–169
D-R-E method (Describe-Respond-Evaluate),
52–53
dual coding theory (DCT), 165, 165f
dual processing, 165, 165f
dynamism, 217
elaboration strategies, 48, 52
emotion, 189, 200, 215, 217, 224, 242, 257, 258.
See also pathos
empathy, 33, 39
empirical facts, 97
employers, 9
Encyclopedia Britannica, 85
“Engaging the Mind and the Spirit” (Smolla),
269–271
encomium, 255
entertain, 62, 62t
enthymeme, 225
enumeration, 99–100
environment consideration, 76
epithets, 151
equality, 33-34, 228–229
established facts, 97
ethics
academic honesty, 35–39
ban bossy, 159
character and, 216
communication and, 29
demagoguery and, 221
hecklers, 50
hypothetical example or fabrication, 39, 104
language and, 158–159
listening and, 34–35
managing impressions, 187
NCA credo of, 31–32
right to information, 207
speech and, 30–34
spinning and pandering, 70
taboo topics, 57–58, 227
visual aids and, 175
“The Ethics of Talking Politics at Work”
(Weinstein), 57
ethnicity, 71, 191
ethos, 215
character and, 216
composure and, 218
good sense and, 217
goodwill and, 217
persuasion and, 215–218
organizational, 253
eulogies, 257–258
euphemisms, 151
evidence, 120–121, 238
“E-Waste” (Keagle), 272–274
examples
body, 141–142
combine brief, 105
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