112 Bibliography
“Best Free Reference Web Sites: Twelfth Annual List.” Reference and User Services Quarterly
50, no. 1 (2010): 19–24. An annual guide to the best reference sites on the Web
compiled by the MARS Best Free Reference Websites Committee of RUSA.
“Best of the Best Business Web Sites.” http://www.ala.org/rusa/sections/brass/brassprotools/
bestofthebestbus/bestbestbusiness/. A list of free websites covering sixteen business
subjects, including business ethics, knowledge management, and more.
Biggs, Mary. “Discovering How Information Seekers Seek: Methods of Measuring Reference
Collection Use.” Reference Librarian 13, no. 29 (1990): 103–17. Reviews methods for
assessing the use of reference collections and recommends ways to conduct usage
studies.
Bishop, Kay, and Anthony Salveggi. “Responding to Developmental Stages in Reference
Service to Children.” Public Libraries 40, no. 6 (2001): 354–58. Discusses how
reference librarians can better serve young patrons.
Bobrowsky, Tammy, Lynne Beck, and Malaika Grant. “The Chat Reference Interview:
Practicalities and Advice.” Reference Librarian 43, no. 89/90 (2005): 179–91. Using
actual chat transcripts, veterans of the chat reference service at the University of
Minnesota–Twin Cities offer tips and training ideas.
Bopp, Richard E., and Linda C. Smith, eds. Reference and Information Services: An Introduction.
4th ed. Santa Barbara, CA: Libraries Unlimited, 2011. The latest edition of a widely
used textbook that includes new chapter contributors and incorporates new ideas and
methods of providing reference service.
Bridgewater, Rachel, and Meryl B. Cole. Instant Messaging Reference: A Practical Guide.
Oxford: Chandos, 2009. A comprehensive guide to instant messaging as a reference
tool that goes beyond the basics.
Brown, Stephanie Willen. “The Reference Interview: Theories and Practice.” Library
Philosophy and Practice 10, no. 1 (2008): 1–8. Covers the basic elements of the
reference interview and cites key works in the professional literature.
Brown, Yvette. “From the Reference Desk to the Jailhouse: Unauthorized Practice of Law and
Librarians.” Legal Reference Services Quarterly 13, no. 4 (1994): 31–45. Offers librarians
suggestions and strategies for avoiding UPL, or the unauthorized practice of law.
Carter, David S. “Hurry Up and Wait: Observations and Tips about the Practice of Chat
Reference.” Reference Librarian 38, no. 79/80 (2003): 113–20. Practical advice from a
chat reference veteran.
Cassell, Kay Ann, and Uma Hiremath. Reference and Information Services in the 21st Century:
An Introduction. 2nd rev. ed. New York: Neal-Schuman, 2011. The best reference
textbook currently available features a companion website at http://www.neal -schuman.com/
reference21st/2nd/.
Code of Ethics for Health Sciences Librarianship. Medical Library Association. www .mlanet
.org/about/ethics.html. A formal statement of the principles under which health
sciences librarians practice.http://www.ebook3000.com