@PCPRO FACEBOOK.COM/PCPRO
to-
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- sowehavereducedconfiden *Sa
PCProdoesn’tdecidethewinnersoftheTechnologyExcellence
Awards:youdo.Eachyear,thousandsofreaderstakepartina
comprehensivethree-monthsurvey.Weaskhowsatisfiedyouare
withthequalityofprints,reliabilityofyourbroadband,batterylife
ofyourlaptop– andcollatethefigurestocreatethepercentage
scoresyouseeinthetables.
Themaximumscorea company
canreceive is 100%,wherea reader
declaresthemselvestobe“very
satisfied”with,forinstance,
customer supportfortheirdesktop
PC.If theymerelyselect“satisfied”,
that’s80%.Andsoon,untilthey
reach“verydissatisfied”,whichis
0%.So a scoreof90%couldbe 50
peoplesaying“verysatisfied”
(100%)and 50 “satisfied”(80%).
Historically,we’veonly
publishedscoreswhere
wehavefeedbackfrom
atleast 50 buyers of a brand. However,thisyear we have
includedscoreswhere between 25 and 50 peoplehave
responded.Thescoresarestillrepresentative,but– froma
statisticalpointofview– we can’thavethe samelevelof
confidenceintheresults.
Wealsousemethodstoprotect
against“stuffing” – that is,where
a manufacturermaytrytobias
resultsbyencouragingonly
positivefeedback.Asa result, we
believethatthescoresyouseeare
onesyoucantrust.
Fromp34,wealsoselectourown
ProductsoftheYear.Chosenby
PCPro’seditors,alongwiththose
ofoursisterbrandsExpertReviews
andITPro, thesearethestandout
products from thehundreds
we’vetestedoverthe
past 1 2 months.
HOWYOUDECIDETHEWINNERS
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HIGHLYCOMMENDEDN/A HIGHLYCOMMENDED
BestNASManufacturer
Synology
BestRouter
DrayTek
Speed Reliability Features Value Buy
again?
Overall
Synology 91% 96 % 9 2% 82 % 9 7% 91%
Qnap* 87% 8 5% 85 % 77% 89% 8 5%
Buffalo* 83% 87 % 76% 83% 8 8% 84 %
WesternDigital* 81% 8 8% 76% 84% 76% 81%
Speed Range Reliability Customer
support
Buy
again?
Overall
DrayTek 96 % 9 3% 96 % 9 0% 100% 94 %
Fritz!Box 93% 86% 93% 9 1% 95 % 9 1%
Ubiquiti* 95 % 9 6% 91% 68 % 9 4% 89 %
TP-Link 91% 89% 8 9% 79% 94% 88%
Asus 94 % 9 0% 89 % 7 1% 95 % 8 6%
Linksys* 89% 8 7% 87 % 59% 95% 83%
Netgear 92 % 8 3% 84 % 6 2% 91% 81%
Sky* 78% 7 5% 75 % 7 4% 80% 78%
BT 85 % 7 7% 81% 62 % 8 1% 77 %
