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By and large, interior designers have measured quality by relying on intuition, or only the most basic of measurements to evalua ...

Measuring Quality of Process—The Journey The process is the experience of the client and others involved in the project as they ...

Measuring Quality of Outcome—The Destination The outcome is the completion of the designed environment, and it can be seen from ...

scribed above) to remain focused on meeting the client’s explicit goals and objectives. The interior designer and client work to ...

The designer will be in a constant process of discovery to identify flaws in the work product and project process. This process ...

Notes 1 Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger,The Service Profit Chain, The Free Press, New York, 1997, ...

CHAPTER 750  Gauging a Successful Design THE EDITORS AT INTERIOR DESIGN Copyright 2002 by the McGraw-Hill Companies, Inc. Clic ...

S So far, we have covered all aspects of the interior design profession, from ethical considerations to global strategies to tea ...

Conversations with a diverse range of individuals—from clients to interior designers, construction managers to project managers— ...

Architect Guillermo Garita, of the firm Datum/0, recalls a client whose office he recently completed and who contacts Garita for ...

Reflecting the client’s identity involves a collaboration; designers should avoid imposing a predetermined “look” on a space in ...

numerous office renovations, upgrades, and relocations during her tenure. Having construction completed—and employees moved in—“ ...

Good design can inspire and support productivity, creativity, social interaction, and a sense of community, as well as physical ...

Jerry Kugler, president of Kugler Tillotson Associates, a lighting design con- cern, actively seeks partnerships with clients an ...

tutes success by fostering business-to-business activity; many designers, he says, have discovered and hired his firm as a direc ...

Know the Client, and Know Who Calls the Shots The design team should determine not only the client’s intent and expecta- tions, ...

insists, for instance, on informing everyone—from the CEO to the IT staff to the maintenance crew—about move-in dates and schedu ...

pretation, of translating the client’s verbalized goals into a physical, three- dimensional result. Interior design is a profess ...

a little unsettling,” than after the window of opportunity closes, he believes. “One of the biggest compliments I can get,” cont ...

“From a visual and artistic standpoint, we ask ourselves if this is a project we are going to be proud of,” says Davis. “We asse ...