Salesforce.com, 91, 205, 206, 207, 390, 391, 406,
526, 557
automation capability, 557
Salford Predictive Miner, 226
Sallie Mae merger, FastTrack IT integration, 517,
611–27
SanDisk, 24–5
Cruzer USB flash drive, 24–5
SAP, 55, 198–201, 339, 407
“Big bang” implementation at NIBCO, 468–83
BusinessObjects, 47, 235
BusinessObjects BI Solutions, 235
BusinessObjects Strategy Management, 235
Business Suite, 199, 200, 201
CRM, 205
ERP, 199–201
ERP 6.0, 199
ERP Financials, 201
Forecasting and Replenishment applications, 201
Human Capital Management (HCM), 201
implementing SAP for a strategic transition at BAT
Taiwan, 484–97
Merchandise and Assortment Planning, 201
mySAP Financials, 202
mySAP Human Resources, 202
mySAP label, 199
mySAP Product Lifecycle Management, 202
mySAP Supply Chain Management, 202
NetWeaver Developer Studio, 199
NetWeaver Enterprise Portal, 215
NetWeaver platform, 200
SAP for Retail solution, 201
Sarbanes-Oxley Act (SOX), 95, 106, 354, 358, 567–9,
568, 571
Committee of Sponsoring Organizations (COSO),
568–9
defined, 567
IT audit controls, 568
records retention, 567–8
SAS software
Business Intelligence, 235, 361
EIS, 235
Enterprise Miner, 203, 226, 227
Text Miner, 226, 228
Visual BI, 203
Warehouse Administrator, 203
satellite communications, 68–70, 78
SBC, 90
Schaeffer Corporation, IT infrastructure outsourcing,
managing the contract, 517, 634–41
Schaeffer Corporation, IT infrastructure outsourcing,
the outsourcing decision, 517, 628–33
schedule status, 422. See alsoproject management
Schlumberger, Ltd., 225, 242
712 Index
SCMSeesupply chain management
“scope creep,” 416. See alsoproject management
Scrum, 380, 381
Scrum Master (SM), 380
Scrum of Scrum meeting, 381
Scrum team work, 380
SDLC.Seesystems development life cycle (SDLC)
search engine, 81, 82
Google’s, 271
Sears, 263, 266, 268
secondary memory, 23
Second Life, 248
Secure Electronic Transaction (SET), 255
security, 357, 555. See alsoinformation security
security cost-benefit analysis, 567
security products, 40–1
security technologies. Seeinformation security
segregation of duties (SOD), 568
selected features prototype, 373
“self-service” applications, 265
semantic data, 102
Senate Bill 1386, U.S., 568
sensitivity analysis, 416
September 11, 2001 terrorist attacks, 583
sequential access files, 23–4
Serif PagePlus, 40
Serif PhotoPlus, 41
server operating systems, 43, 193
server virtualization, 190, 194, 195
service delivery, by IS organization. Seeinformation
systems (IS) service delivery
service level agreement (SLA), 407, 539, 542
defined, 542
for desktop support, 545
service-oriented architecture (SOA), 190, 194–6,
525, 526
cloud computing and, 526
defined, 194
Web services, 194–5
service-specific software, 193
SES, 78
session layer, of OSI reference model, 87
7Cs model, for Web page design, 272
“shakedown” period, 405
shared applications, 537, 549
shared data, 102
shared databases (Lotus Notes), 212
shared Ethernet topology, 73
Shared Services unit, 538, 539
sharedvs.local IS resources, 537
Shikoku Electric Power Company, 213
Ship Systems, 571
shop floor control (SFC), 215, 216, 217
ShoreTel, 84