Encyclopedia of Leadership

...

THE ENCYCLOPEDIA OF LEADERSHIP A PRACTICALGUIDE TOPOPULAR LEADERSHIPTHEORIES ANDTECHNIQUES Murray Hiebert Bruce Klatt McGraw-Hil ...

Copyright © 2001 by McGraw-Hill. All rights reserved. Printed in the United States of America. Except as permitted under the Uni ...

To our parents: Edie and Hank Klatt Helen and the late Paul Hiebert ...

CONTENTS IN BRIEF How to Use and Benefit from this Book xxiii Leadership Tool Finder: Here’s My Problem, What Tool Do I Need? xx ...

SECTION3: TOOLS FORSTRATEGICTHINKING ...

➠ 5.5 Change Window: A Balanced Approach to Winning Support for Change 150 ➠ 5.6 Aligning Systems: Building Systems Compatibilit ...

➠ 8.6 Communication 101: Dealing Effectively with Feelings ...

SECTION11: TOOLS FORLEADINGMEETINGS ➠ 11.1 Process Cycle: Planning Effective Meetings and Events 336 ➠ 11.2 Meetings: Purpose an ...

SECTION14: TOOLS FORLEARNING ➠ 2.5 Values and Leadership ➠2.6 Clarifying Purpose: Harnessing People Power in Organizations ➠ 2. ...

ANNOTATED CONTENTS SECTION1—FOUNDATIONALCONCEPTS 1.1 Leadership in the twenty-first century 2 ➥Assesses where you are now as a l ...

1.10 The GAS model: Designing practical organizational processes 33 ➥Helps leaders optimally design or redesign leadership proce ...

3.5 Strategic resourcing: Defining high-value work for service groups 82 ➥Helps internal service groups compete for work within ...

SECTION5—TOOLS FORLEADINGCHANGE 5.1 Leading change: A change equation 140 ➥Pulls together a number of elements of successful cha ...

6.3 Sorting out complex situations 176 ➥Deals with the multicausal nature of complex situations; their need to be broken into th ...

7.8 Affinity diagrams: Organizing mountains of data 227 ➥Helps groups organize a large number of ideas into logical groupings, r ...

9.4 Increasing your impact: Understanding control, influence, and interest 274 ➥Assesses the personal influence of leaders, from ...

10.9 Making information visible 323 ➥Offers how-tos for making information visible, so meetings will quickly become more effecti ...

12.3 Triangulation: The surest way to damage a relationship 369 ➥Describes destructive triangulation—talking with a third person ...

13.8 Job Competencies: Measuring and predicting performance 415 ➥Helps leaders to find and use objective measures for recruiting ...