TOOLS FOR COMMUNICATION
Even in this electronic age, face-to-face conversations are still
the most powerful and significant communications leaders
have. Research shows that only 20 percent of communication
is contained in a conversation’s actual words, while 80 percent
is in the tone of voice and other nonverbal cues. Further
research shows that leaders believe they communicate three
times more than do the people they are communicating with!
These tools will help you examine your leadership communi-
cations, and provide concrete suggestions for dealing with typ-
ical communication concerns.231